Director, Professional Services and Customer Experience @ (April 2022 - May 2023)
Associate Director for Customer Engagement and Services @ (October 2020 - April 2022)
Customer Engagement Leader (CX) @ (January 2018 - October 2020)
(Automation) Implementation Leader for US region @ (July 2015 - January 2018)
Senior Project Manager @ (February 2012 - September 2015)
Senior Project Manager @ (January 2011 - February 2012)
Project manager @ (July 2008 - December 2010)
Project engineer @ (July 2007 - June 2008)
Junior project engineer IT and Computer Vision @ Kiestra Lab Automation (July 2006 - June 2007)
Harm Hoekstra Education
Kingston University
Master's Degree (Management Studies)
2010-2014
NHL Hogeschool
Bachelor (Computer Science)
2002-2006
Harm Hoekstra Skills
Client Delivery
Technical Service Delivery
High Performance Teams
Product Management
Product Adoption
Delivery Management
Negotiation
Director level
Customer Success
Customer Onboarding
Commercialization
Management Consulting
Organizational Management
Professional Services
New Business Development
Capital Equipment Sales
Customer Relationship Management (CRM)
Global Delivery
Customer Experience
Influence Others
Microsoft Project
Team Management
Laboratory Informatics
Customer Engagement
Go-to-Market Strategy
Solution Selling
Market Segmentation
Customer Experience Management
Data Analytics
Market Research
Marketing Strategy
Consultancy Services
Strategic Data Analysis
Change Management
Laboratory Automation
Continuous Improvement
Process Improvement
People Management
Project Planning
Lean Thinking
Project Management
Software Development
Medical Devices
Management
Microsoft Excel
Leadership
Program Management
Business Intelligence
Software Engineering
Business Strategy
Lean Management
Operations Management
Excel
PowerPoint
Automation
PRINCE2
Account Management
Manufacturing
Testing
Troubleshooting
Microsoft Office
Sales
Harm Hoekstra Summary
Harm Hoekstra, based in Utrecht, UT, NL, is currently a Head of EU Sales and Customer Success at Vitestro. Harm Hoekstra brings experience from previous roles at Vitestro, Self-employed and BD. Harm Hoekstra holds a 2010 - 2014 Master's Degree in Management Studies @ Kingston University. With a robust skill set that includes Client Delivery, Technical Service Delivery, High Performance Teams, Product Management, Product Adoption and more. Harm Hoekstra has 2 emails and 1 mobile phone numbers on RocketReach.
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