Customer Success Manager @ (April 2021 - September 2022)
Senior Human Resources Manager @ (January 2020 - March 2021)
Proprietor @ Franchise Store (March 2019 - December 2019)
HR Shared Services Manager @ (June 2017 - March 2019)
Harish Rawat Education
National Institute of Business Management
eMBA (Customer Relationship Management)
2009-2010
B.Comm (Accountancy)
2001-2004
BSF School Tekanpur, Gwalior
Bachelor's degree (Business/Commerce, General)
1996-2001
Harish Rawat Skills
Analytical Skills
BPO
Business Process Improvement
Business Process Outsourcing (BPO)
CRM
Contact Centers
Content Management
Customer Engagement
Customer Experience
Customer Relationship Management (CRM)
Customer Retention
Customer Service
Customer Service Management
Employee Engagement
Employee Relations
Functional Requirements
Global Talent Acquisition
HR Operations
HR Policies
HRIS
HRO
Human Resources
Human Resources Information Systems (HRIS)
International Recruitment
Lotus Notes
Management
Management Information Systems (MIS)
Payroll
PeopleSoft
Performance Management
Presentation Skills
Process Improvement
Project Management
Recruiting
Recruitment
Requirements Gathering
SAP ERP
SQL
Service Delivery
Service-Level Agreements (SLA)
Siebel
Sla
Sop
Stakeholder Management
Strategic Planning
Talent Management
Taleo
Team Management
Testing
Training
Transition Management
User Acceptance Testing
Vendor Management
Human Resources Information Systems Hris
Agents
Business Analysis
Data Migration
Microsoft Word
Mentoring
Software Documentation
Business Process Outsourcing Bpo
Analysis
Team Leadership
Movex
Service Level Agreements Sla
MIS
Translation
Troubleshooting
Offshoring
Integration
Financial Analysis
Customer Relationship Management Crm
Management Information Systems Mis
Outsourcing
Process Management
New Delhi
Lean Manufacturing
Schedules
Reporting
Query Analyzer
Test Cases
Conceptual Modeling
Delivery
Methodology
Portals
Reports
Presentations
System Testing
Guiding
Forwarding
System Integration Testing
Documentation
Escalation
Strategy
Project
Calls
Chennai
Business Administration
Business Services
Drafting
Test Data
Client Requirements
Legal
Cluster
STAR
Briefs
Achiever
Diagrams
Cost Savings
Microsoft Excel
Onshore
Academic
Version 7
Complaints
House
System
Working Experience
Procedural
New Business Development
Simple
Flexible
Claim
Microsoft Office
Migration Projects
System Monitoring
Sourcing
Yahoo
Structure
Workforce
Driving
Acceptance Testing
Query Tool
Streamlining
Sales
Phase
Forms
Queries
Hostile Environments
Responsibility
Gold
Foundation
Assessment
Query Writing
Records Management
Test Strategy
Flows
Strategies
Patient Outcomes
Sit
HR Management
Credentials
Scheduling
Row
Wizard
Supervision
Applications
Process Layout
SDLC
Operations
India
Monitoring Progress
Configurations
Resolve
Process Flow
Management Information Systems
Business Process Outsourcing
Service Level Agreements
Customer Relationship Management
Human Resources Information Systems
Harish Rawat Summary
Harish Rawat, based in India, is currently a Associate General Manager - Customer Success at greytHR. Harish Rawat brings experience from previous roles at Darwinbox, RADISE International and Franchise Store. Harish Rawat holds a 2009 - 2010 eMBA in Customer Relationship Management @ National Institute of Business Management. With a robust skill set that includes Analytical Skills, BPO, Business Process Improvement, Business Process Outsourcing (BPO), CRM and more. Harish Rawat has 3 emails and 2 mobile phone numbers on RocketReach.
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