Hari Shankar Email & Phone Number
Sr. Vice President- Customer Experience @ Generali Central Insurance
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Hari Shankar Location
- Mumbai, MH, IN
Hari Shankar Work
- Sr. Vice President- Customer Experience @ (January 2021 - Present)
- Vice President Customer Experience @ (January 2016 - January 2021)
- AVP Customer Service @ (November 2007 - January 2021)
- Manager Banking Unit and KPO Operations @ XL Dynamics (May 2007 - November 2007)
- Sr. Group Leader @ (January 2002 - January 2007)
Hari Shankar Education
- Institute of Hotel Management Catering Technology and Applied Nutrition, Mumbai 1997-2000
Hari Shankar Skills
- Analysis
- Analytical Skills
- Banking
- Budgeting
- Business Development
- Business Insights
- Business Process Improvement
- Business Relationship Management
- Business-to-Business (B2B)
- CRM
- Change Management
- Coaching
- Communication
- Competitive Analysis
- Contact Centers
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Service Management
- Employee Engagement
- Executive Management
- Insurance
- Leadership
- MIS
- Management
- Management Information Systems (MIS)
- Net Promoter Score
- Operational Excellence
- Operational Strategy
- Operations Management
- People Development
- People Management
- Performance Management
- Presentation Skills
- Project Planning
- Service Delivery
- Service-Level Agreements (SLA)
- Six Sigma
- Skill Development
- Strategic Planning
- Strategic Thinking
- Strategy
- Team Building
- Team Leadership
- Team Management
- Training
- Training and Development (HR)
- Vendor Management
Hari Shankar Summary
- Hari Shankar, based in Mumbai, MH, IN, is currently a Sr. Vice President- Customer Experience at Generali Central Insurance. Hari Shankar brings experience from previous roles at Generali Central Insurance, XL Dynamics and Wipro BPO. Hari Shankar holds a 1997 - 2000 Institute of Hotel Management Catering Technology and Applied Nutrition, Mumbai. With a robust skill set that includes Analysis, Analytical Skills, Banking, Budgeting, Business Development and more. Hari Shankar has 1 emails and 2 mobile phone numbers on RocketReach.
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