2014 -2018 Director, Systems and Methods Improvement @
2013 -2014 Senior Manager, Service Quality and Reliability @
2012 -2013 Head, Contact Center @ Wi-Tribe
2011 -2012 Head, Customer Experience Systems and Methods @ Wi-Tribe
2011 -2011 Manager, Quality and Analytics @ Wi-Tribe
2009 -2011 Senior Associate - Finance @
2008 -2009 Customer Service Director @ Sao Bac Dau Business Solutions Vietnam
2007 -2008 Operations Manager @
2006 -2007 Training and Quality Manager @
2002 -2006 Quality Assurance Assistant Manager @
Hanz C Education
(Leadership)
2016-2017
University of Asia and the Pacific
Master of Science in Industrial Engineering (Economics)
1996-2001
Lourdes School of Mandaluyong 1992-1996
Hanz C Skills
Leadership
Customer Experience
Six Sigma
BPO
Banking
Call Center
Business Process Outsourcing
Customer Satisfaction
Business Development
Telecommunications
Business Analysis
Vendor Management
Team Management
Team Leadership
Process Improvement
Customer Relationship Management
Quality Assurance
Operations Management
Contact Centers
Training
Change Management
Customer Service
Business Process Improvement
Operational Excellence
Management
Project Management
Coaching
Outsourcing
Call Centers
Recruiting
CRM
Performance Management
Hanz C Summary
Hanz C, based in Valenzuela, NCR, PH, is currently a Head, Training and Development and Oic, Project Management Office at Sky Cable. Hanz C brings experience from previous roles at Sky Cable and Wi-Tribe. Hanz C holds a 2016 - 2017 . With a robust skill set that includes Leadership, Customer Experience, Six Sigma, BPO, Banking and more. Hanz C has 2 emails and 3 mobile phone numbers on RocketReach.
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