Hans Bailey's Location
Washington, DC, US
Hans Bailey's Work
- Senior Customer Experience Manager @ AlexRenew
- Assistant Director of Customer Service and Quality Assurance, Global Contact Centers @ BBH Media / Marketing Adventure Media
- Site Manager, Customer Service Contact Center @ BuySeasons, Inc.
- Customer Service Manager, Contact Center @ Eddie Bauer
Hans Bailey's Education
- University of Southern California
Master's Degree (Master of Professional Writing)
- St. Mary's College of Maryland
Bachelor's Degree (dual major in Language & Literature and History, and minor in Creative Writing)
- Montgomery College
Associate's Degree (Social Sciences and Humanities)
Hans Bailey's Skills
- Team Management
- IVR
- Acd Management
- Quality Auditing
- Change Management
- Remote Infrastructure Management
- Onboarding
- Microsoft Excel
- Analytics and Reporting
- CRM
Hans Bailey's Summary
Hans Bailey, based in Washington, DC, US, is currently a Senior Customer Experience Manager at Alexandria Renew Enterprises, bringing experience from previous roles at BBH Media / Marketing Adventure Media, BuySeasons, Inc. (formerly Celebrate Express, Inc.) and Eddie Bauer - Spiegel Group TeleServices. Hans Bailey holds a Master's Degree in Master of Professional Writing @ University of Southern California. With a robust skill set that includes Team Management, IVR, Acd Management, Quality Auditing, Change Management and more, Hans Bailey contributes valuable insights to the industry. Hans Bailey has 1 email on RocketReach.
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