Hannah Prude Email & Phone Number
Service Desk Manager @ CREST
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Hannah Prude Location
- Bristol, England, GB
Hannah Prude Work
- Service Desk Manager @ (June 2026 - Present)
- Business Continuity Officer @ (July 2024 - June 2026)
- Service Desk Manager @ (March 2021 - July 2024)
- Service Desk Analyst @ (February 2020 - March 2021)
- Service Desk Engineer @ (November 2019 - February 2020)
- IT Engineer @ (August 2019 - November 2019)
- IT Support Technician @ (November 2018 - August 2019)
Hannah Prude Education
- University of the West of England
Bachelor’s Degree (Integrated Wildlife Conservation)
2012-2015 - Kingston Maurward College
Level 3 Extended Diploma (Animal Management)
2010-2012 - Avonbourne International Business and Enterprise Academy Trust
GCSEs
2005-2010
Hannah Prude Skills
- Active Directory
- Agile & Waterfall Methodologies
- Agile Development
- Agile IT Operations
- Agile Methodologies
- Agile Project Management
- Analytical Skills
- Audit and Regulatory Readiness
- Business Continuity
- Business Continuity Management (BCM)
- Business Continuity Planning
- Business Impact Analysis
- Business Relationship Management
- Business Resilience
- Case Management Software
- Change Enablement
- Change Management
- Continuous Improvement
- Continuous Process Improvement
- Crisis Communications
- Crisis Management
- Cross-functional Coordination
- Cross-functional Team Leadership
- Cross-team Collaboration
- Customer Experience Management
- Customer Service
- Cyber Resilience
- DSDM
- Disaster Recovery Planning and Testing
- Document Management Systems (DMS)
- Executive Reporting
- Governance, Risk Management, and Compliance (GRC)
- Hardware Support
- ISO 22301
- IT Escalation
- IT Projects
- IT Risk Management
- IT Service Continuity Management
- IT Service Delivery
- IT Service Management
- ITIL
- ITIL Implementation
- ITSM Tools
- Incident Leadership
- Incident Management
- Infrastructure Awareness
- KPI & SLA Management
- KPI Reporting
- Key Performance Indicators
- Knowledge Acquisition
- Knowledge Management Systems
- Leadership
- Microsoft 365
- Microsoft Azure
- Networking
- Office 365
- Office 365 Administration
- Operational Resilience
- Operations Management
- Operations Support
- Organization Skills
- Performance Management
- Performance Reviews
- Policies & Procedures Development
- Problem Management
- Project Delivery
- Project Implementation
- Project Management
- Project Planning
- Relationship Development
- Release Management
- Risk Management
- SLA & Contract Management
- Senior Stakeholder Management
- Service Delivery
- Service Desk Operations
- Service Improvement
- Service Improvement Planning
- Service Levels
- Service Lifecycle Management
- Service-Level Agreements (SLA)
- SharePoint Administration
- Simulation Planning
- Skill Development
- Skilled Multi-tasker
- Stakeholder Communication
- Stakeholder Engagement
- Strategic Management
- Strategic Planning
- Supplier & Vendor Management
- Team Development
- Team Leadership
- Team Management
- Teamwork
- Technical Support
- Ticketing & Workflow Automation
- Troubleshooting
Hannah Prude Summary
- Hannah Prude, based in Bristol, England, GB, is currently a Service Desk Manager at CREST. Hannah Prude brings experience from previous roles at TLT LLP and IVC Evidensia. Hannah Prude holds a 2012 - 2015 Bachelor’s Degree in Integrated Wildlife Conservation @ University of the West of England. With a robust skill set that includes Active Directory, Agile & Waterfall Methodologies, Agile Development, Agile IT Operations, Agile Methodologies and more. Hannah Prude has 1 emails and 1 mobile phone numbers on RocketReach.
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