H J Email & Phone Number
Senior Manager, End User Services @ Moneris
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H J Location
- Canada
H J Work
- 2022 -now Senior Manager, End User Services @
- 2021 -2022 Information Technology Client Services Manager @
- 2019 -2020 Senior Manager IT Care @
- 2014 -2019 Senior Manager IT Field Support Ontario East @
- 2013 -2014 Technical Analyst @
- 2011 -2012 Senior Systems Administrator @
- 2000 -2010 Systems Analyst @
- 2007 -2009 Onsite Disaster Recovery Coordinator @
- 1997 -2000 Desktop Support Analyst and Executive Support Analyst @
H J Education
- Durham Business & Computer College, Business
(Communications)
2010-2011 - CDI College
(Computer Programming)
1989-1990
H J Skills
- Cross-functional Coordination
- User Experience (UX)
- Voice of the Customer
- IT Escalation
- Team Motivation
- Customer Engagement
- Critical Thinking
- Business Process
- Thinking Skills
- Quality Assurance
- Operational Excellence
- Emotional Intelligence
- Chat
- Support Documentation
- Remote Team Management
- Written Communication
- Attention to Detail
- Service-Level Agreements (SLA)
- Performance Metrics
- Identifying Trends
- Customer Requirements
- Cross-functional Collaborations
- Creative Problem Solving
- Planning Advice
- Information Sharing
- Industry standards
- IT Leadership
- Strategic Planning
- Organization Skills
- Hiring
- Mentoring
- Forward Planning
- Key Performance Indicators
- Coaching & Mentoring
- Business Relationship Management
- Vendor Relations
- Technical Leadership
- Operations
- Financial Literacy
- Negotiation
- Facilitation
- Service Delivery
- Business Process Improvement
- Team Management
- Business Leadership
- Resource Allocation
- Business Requirements
- Reliability
- Service Levels
- Development Planning
- Disaster Recovery
- Troubleshooting
- Active Directory
- Data Center
- VPN
- Technical Support
- System Administration
- Project Management
- System Deployment
- Network Administration
- Security
- Software Documentation
- DNS
- Systems Analysis
- Enterprise Architecture
- Printers
- DHCP
- Network Security
- Customer Satisfaction
- Root Cause Analysis
- Wireless
- Storage Area Networks
- Incident Investigation
- Windows Server
- Servers
- VMware
- Cisco Technologies
- Computer Hardware
- Windows 7
- Visio
- VMware ESX
- VMware Infrastructure
- Remote Desktop
- Team Leadership
- Customer Service
- Customer Support
- Training
- Problem Solving
- Teaching
- Team Building
- Communication Skills
- Networking
- Hardware
- Backup Solutions
- Executive Support
- Management
- Coaching
- ITIL Certified
- Analytical Skills
- Leadership
H J Summary
- H J, based in Canada, is currently a Senior Manager, End User Services at Moneris. H J brings experience from previous roles at Humber College, Aviva Canada and Rogers Communications. H J holds a 2010 - 2011 Durham Business & Computer College, Business. With a robust skill set that includes Cross-functional Coordination, User Experience (UX), Voice of the Customer, IT Escalation, Team Motivation and more. H J has 3 emails and 4 mobile phone numbers on RocketReach.
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