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H. Location
Houston, TX, US
H. Work
2026 -now Career Transition | Customer Success and Operations Leadership @ Steven
2023 -2026 Senior Agent Experience Manager @
2019 -2026 Agent Success Manager @
2018 -2019 IT Associate @
2014 -2018 Genius @
2012 -2014 Family Room Specialist @
2010 -2012 Specialist @
2009 -2011 Co-Director @ Dance Florida Academy, Inc.
1999 -2009 Ballet Master @ Ballet Florida
1986 -1999 Principal Dancer @ Ballet Florida
1985 -1986 Corps dancer @
H. Education
Palm Beach Community College
(Business Management/Computer Programming)
2009-2011
The University of Texas at Austin 1981-1983
H. Skills
Microsoft Office
Google Workspace
Customer Retention
IT Hardware Support
Hiring
Customer Service Management
Training and Development (HR)
Information Technology
Customer Support
Interpersonal Skills
Teamwork
Problem Solving
Onboarding
Time Management
Creative Problem Solving
Organization Skills
Attention to Detail
Account Management
Relationship Building
Customer Satisfaction
Communication
Product Knowledge
Customer Loyalty
Customer Advocacy
Mac OS X
OS X
iWork
Mac
Retail
Customer Service
Customer Experience
Social Media
iLife
Keynote
iPhone
Sales
Team Building
Mac OS
iTunes
Apple Certified
iOS
Apple Aperture
iPad
Mac OS X Server
iPod
Driving Results
Aperture
Apple Certified Technician
iPhoto
iPhone Support
Macintosh hardware
Retail Sales
Social Networking
Troubleshooting
Training
Computer Repair
Technical Support
H. Summary
H., based in Houston, TX, US, is currently a Career Transition | Customer Success and Operations Leadership at Steven. H. brings experience from previous roles at Compass and Apple Retail. H. holds a 2009 - 2011 Palm Beach Community College. With a robust skill set that includes Microsoft Office, Google Workspace, Customer Retention, IT Hardware Support, Hiring and more. H. has 1 emails and 3 mobile phone numbers on RocketReach.
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