Advanced Solutions Center Manager @ (December 2010 - August 2014)
Business Services IP Support Manager @ (October 2007 - November 2009)
Business Services IP Support Supervisor @ (May 2007 - October 2007)
IP Support Supervisor @ (October 2004 - May 2007)
Tier 1 Customer Technical Support Agent @ (March 2003 - October 2004)
National Service Activation Technician @ AT&T Broadband (July 2001 - February 2003)
Sergeant @ (February 1997 - January 2001)
Sales and Srevice Specialist @ Mellon Bank (January 1993 - December 1996)
Gregory Wagner Education
MBA - Webster University
Master of Business Administration (M.B.A.)
2001
Washington & Jefferson College
Bachelor's (Business Administration)
1992-1996
Gregory Wagner Skills
Customer Satisfaction
Call Center
Workforce Management
VoIP
DOCSIS
Telephony
Telecommunications
IP
Broadband
Troubleshooting
Customer Retention
Customer Experience
Managed Services
Call Centers
Cabling
Ethernet
Wireless
Vendor Management
Project Management
Public Speaking
Training
Management
Strategy
Team Leadership
Voice Over Ip Voip
Contact Centers
Internet Protocol Ip
Wireless Technologies
Voice Over Ip
Internet Protocol
Gregory Wagner Summary
Gregory Wagner, based in Pittsburgh, PA, US, is currently a Sr. Manager Internal Technical Support at Comcast. Gregory Wagner brings experience from previous roles at Comcast Cable and Comcast. Gregory Wagner holds a Master of Business Administration (M.B.A.) @ MBA - Webster University. With a robust skill set that includes Customer Satisfaction, Call Center, Workforce Management, VoIP, DOCSIS and more. Gregory Wagner has 2 emails and 1 mobile phone numbers on RocketReach.
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