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Gregor Hartnell Location
Northcote, VIC, AU
Gregor Hartnell Work
Head of Service Operations @ (February 2026 - Present)
Head Of Customer Experience and Operations @ (April 2018 - January 2026)
Head of Insurance Direct Service @ (December 2015 - February 2018)
Contact Centre Manager - Direct Wealth @ (October 2014 - December 2015)
Australian New Zealand Contact Center Manager @ (April 2013 - September 2014)
Communications Centre Manager @ (July 2011 - April 2013)
Workforce Planning Manager @ (November 2007 - July 2011)
Operations Manager (Malaysia, New Zealand and UK secondments) @ (January 2005 - December 2007)
Gregor Hartnell Education
australian institute of professional counsellors & estrada college
Master of Counselling
2022-2027
Swinburne University of Technology
Diploma (Project Management)
2006-2006
Monash University
BA (Commerce - Accounting & Management)
1996-1999
Gregor Hartnell Skills
Customer Success
Customer Satisfaction
Operations Management
Voice of the Customer
Senior Stakeholder Management
Cross-functional Team Leadership
Presentations
Performance Reporting
Performance Management
Workforce Management
Change Management
Stakeholder Management
Analytical Skills
Negotiation
Call Center
Business Analysis
Contact Centers
Team Leadership
Business Process Improvement
Coaching
Gregor Hartnell Summary
Gregor Hartnell, based in Northcote, VIC, AU, is currently a Head of Service Operations at Beyond Blue. Gregor Hartnell brings experience from previous roles at Renowned, MLC Australia, National Australia Bank and MYOB. Gregor Hartnell holds a 2022 - 2027 Master of Counselling @ australian institute of professional counsellors & estrada college. With a robust skill set that includes Customer Success, Customer Satisfaction, Operations Management, Voice of the Customer, Senior Stakeholder Management and more. Gregor Hartnell has 2 emails and 5 mobile phone numbers on RocketReach.
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