Global Head of Customer Operations @ (January 2021 - January 2023)
SVP Global Customer Support @ (January 2013 - January 2020)
EVP Sales @ Dealfind.com (January 2011 - January 2013)
VP Customer Operations and Service Delivery @ (January 2009 - January 2011)
Vice President (Multiple Roles: SMB, Process Transformation, Customer Experience) @ (January 2001 - January 2009)
Director Of Operations @ Sitel(formerly ClientLogic) (January 1997 - January 2001)
Greg Root Education
McGill University
Advanced Leadership Program
1994
University of Guelph
Bachelor of Commerce
1994
Greg Root Skills
Call Center
Product Management
Customer Satisfaction
Solution Selling
Business Process
Telecommunications
Team Leadership
Sales Management
Customer Experience
Cross-functional Team Leadership
Project Planning
CRM
Sales
Project Management
Leadership
Customer Acquisition
Account Management
Customer Retention
Retail
Service Delivery
Change Management
Management
Performance Management
Contact Centers
Strategic Partnerships
Business Strategy
Team Building
New Business Development
Forecasting
Strategy
Vendor Management
Operations Management
Strategic Planning
Analytics
Training
Call Centers
Sales Process
P&L Management
Salesforce.com
Sales Operations
Outsourcing
Start-ups
Direct Sales
Business Development
B2B
Lead Generation
SaaS
Start Ups
Cross Functional Team Leadership
Greg Root Summary
Greg Root, based in Toronto, ON, CA, is currently a Chief Operating Officer at Momentum Financial Services Group. Greg Root brings experience from previous roles at Allvue Systems, Finastra, Dealfind.com and MTS Allstream. Greg Root holds a Advanced Leadership Program @ McGill University. With a robust skill set that includes Call Center, Product Management, Customer Satisfaction, Solution Selling, Business Process and more. Greg Root has 2 emails and 2 mobile phone numbers on RocketReach.
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