Greg Heitz Email & Phone Number
Director, Workforce Planning and Analysis @ Verizon
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Greg Heitz Location
- Scottsdale, AZ, US
Greg Heitz Work
- 2021 -now Director, Workforce Planning and Analysis @
- 2020 -2021 Associate Director, Center of Excellence for @
- 2019 -2020 Corporate - Associate Director, OMNI Customer Experience @
- 2015 -2019 HQ Associate Director - Transformation and Strategic Planning @
- 2013 -2015 Associate Director, Verzion Enterprise Solutions-WFM, Experience Delivery and Business Architecture @
- 2008 -2013 HQ Associate Director, Strategic Operations of Resource Management @ Verizon Wireless
- 2005 -2008 Associate Director, Resource Management @ Verizon Wireless
Greg Heitz Education
- CSU Sacramento
Bachelor of Science (Criminal Justice)
1993-1997
Greg Heitz Skills
- Resource Management
- Customer Service
- Customer Retention
- Customer Analysis
- Strategic Planning
- Strategic Thinking
- Organizational Development
- Call Centers
- Telecommunications
- Wireless
- Vendor Management
- Business Process Improvement
- Budgets
- Mobile Devices
- Management
- Operations Management
- Cross-functional Team Leadership
- Forecasting
- Coaching
- Team Leadership
- Customer Experience
- Customer Satisfaction
- Leadership
- Project Management
- Contact Centers
- Wireless Technologies
- Servant Leadership
- Experience Design
- Organizational Culture
- Workforce Management
- Behavioral Science
- Digital Transformation
- Business Architecture
- User Experience (UX)
- Six Sigma
- Business Continuity
- Outsourcing
- Program Management
- Career Development
- Resource Allocation
- Call Routing
- Team Management
- Customer Engagement
- Customer Service Operations
- Customer Loyalty
- Strategic Leadership
- Business Transformation
- Business Strategy
- Customer Service Management
- Business Analysis
Greg Heitz Summary
- Greg Heitz, based in Scottsdale, AZ, US, is currently a Director, Workforce Planning and Analysis at Verizon. Greg Heitz brings experience from previous roles at Verizon, Verizon Wireless and Verizon Enterprise Solutions. Greg Heitz holds a 1993 - 1997 Bachelor of Science in Criminal Justice @ CSU Sacramento. With a robust skill set that includes Resource Management, Customer Service, Customer Retention, Customer Analysis, Strategic Planning and more. Greg Heitz has 2 emails on RocketReach.
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