Freelance Consultant @ (March 2025 - February 2026)
Sales Engineer @ (March 2024 - February 2025)
Senior Technical Solutions Consultant @ (September 2022 - November 2023)
Technical Solutions Consultant II @ (February 2019 - September 2022)
Epic Conversion PM @ (May 2018 - November 2018)
3rd Party Applications Coordinator @ (January 2018 - May 2018)
Director - Legacy Applications Delivery and Data Services @ (August 2015 - October 2017)
Data Conversion Specialist - MPF to OnBase @ (December 2015 - December 2016)
Senior Consultant and Systems Consultant - Client application management and systems administration @ (April 2011 - September 2015)
Consultant - Senior EMR And Data Conversion Analyst @ (April 2011 - August 2015)
Systems Analyst and Administrator - Systems admin, workflow improvement, change control, QA testing @ CTG Health Solutions (October 2010 - April 2011)
Senior Horizon Support Analyst - Systems admin, end-user support @ (June 2010 - September 2010)
PC and LAN tech 3 - SYSTEM BUILDS, SOFTWARE TESTING, PURCHASING (IT), DOCUMENTATION, CUSTOMER SERVICE @ (February 2000 - March 2010)
Greg Heffner Education
Middle Tennessee State University (MTSU)
Psychology
1999-2000
Spring Hill College
Psychology
1997-1998
Brescia University
Psychology
1996-1997
Greg Heffner Skills
Account Management
Customer Lifecycle Management
Salesforce CPQ
Resource Allocation
Key Performance Indicators
Configure Price Quote (CPQ) Software
Customer Service Operations
Change Management
Request for Proposal (RFP)
Infrastructure
Presales
Requirements Analysis
Agile Methodologies
Data Analysis
Software as a Service (SaaS)
Software Development
Subject Matter Experts
Sales Operations
Technical Demonstrations
Product Demonstration
Amazon Web Services (AWS)
Analytical Skills
Application Security
Attention to Detail
Business Analysis
Business Development
Business Metrics
Business Process Management
Case Management Software
Client Relations
Client Requirements
Clinical Documentation
Cloud Computing
Coaching & Mentoring
Communication
Consultative Approach
Consulting
Critical Thinking
Cross-functional Team Leadership
Customer Engagement
Customer Experience
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service Management
Customer Success
Customer Support
Data Conversion
Databases
Disaster Recovery
EMR
EMR Administration
Enterprise Software
FinTech
HIPAA
HL7
Healthcare
Healthcare Consulting
Healthcare Information Technology
IRIS
IT Needs Assessment
Incident Management
Informatics
Integrated Supply Chain Management
Integration
Intersystems
Jira
Knowledge Management
Legacy System Conversion
Managed Services
Management
Medical Records
Microsoft SQL Server
Oral Communication
Pre-Sales Support
Presentation Skills
Presentations
Problem Solving
Process Improvement
Project Management
Remote Support
Root Cause Analysis
Root Cause Problem Solving
SQL
Sales Presentations
Salesforce.com
Service-Level Agreements (SLA)
SharePoint
Social Determinants Of Health
Software
Software Analysis
Software Documentation
Software Implementation
Software Project Management
Sprints
System Administration
Systems Analysis
Technical Presentations
Technical Support
Trello
Troubleshooting
Horizon Patient Folder (HPF)
Horizon Physician Portal
McKesson
EHR
CPOE
Visio
Helpdesk and Support Management
Network Operations
Desktop Management
Horizon Home Care
Horizon Medical Imaging
Horizon Surgical Manager
Horizon Ambulatory Care
System Upgrades/Patches/Regulatory Releases
Storage Management
Technical Recruiting
Servers
Windows
Windows 7
IT Service Delivery
Marketing
Coaching and Mentoring
Ecw
Strategic Planning
Horizon Patient Folder Hpf
Microsoft Word
Microsoft Excel
Java
Horizon Patient Folder
Greg Heffner Summary
Greg Heffner, based in Elizabethtown, KY, US, is currently a Software Design Consultant at Relatient. Greg Heffner brings experience from previous roles at N/A, Ready Computing and MCG Health. Greg Heffner holds a 1999 - 2000 Psychology @ Middle Tennessee State University (MTSU). With a robust skill set that includes Account Management, Customer Lifecycle Management, Salesforce CPQ, Resource Allocation, Key Performance Indicators and more. Greg Heffner has 2 emails and 1 mobile phone numbers on RocketReach.
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