Greg Hay Email & Phone Number
Founder and Managing Director @ Hay Advisory
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Greg Hay Location
- Cardiff, GB
Greg Hay Work
- Founder and Managing Director @ (April 2026 - Present)
- Senior Director, Customer Operations @ (October 2024 - January 2026)
- Customer Operations Director @ (May 2023 - September 2024)
- Head of Business Design, BT Consumer @ (October 2018 - April 2023)
- Head of NPS and Operating Model, BT Digital (CIO) @ (February 2016 - November 2018)
- Head of Voice Service Evolution, BT Networks @ (October 2013 - January 2016)
- Head of PSTN Voice Operations, BT Networks @ (December 2011 - October 2013)
- Data Design Special Project Manager, BT Enterprise @ (September 2007 - December 2011)
- UK Core Network Designer, BT Enterprise @ (January 2005 - September 2007)
- Customer Service Apprentice and Engineer @ (September 2000 - January 2005)
Greg Hay Education
- Fitzalan High School 1995-2000
Greg Hay Skills
- Ability to take the complex out of complex
- Agile & Waterfall Methodologies
- Business Analysis
- Business Development
- Business Process Improvement
- Business Strategy
- Business Transformation
- Change Management
- Change Programmes
- Collaborative Leadership
- Cross-functional Team Leadership
- Cultural transformation
- Culture Change
- Customer Experience
- Customer Satisfaction
- Customer perception management
- Customer service
- Design Thinking
- Effective decision making
- Employee Engagement
- Fun
- IT Service Management
- IT Strategy
- Integration
- Internet Protocol (IP)
- Leadership
- Lean methodology
- Managed Services
- Management
- People Management
- People leadership of large teams
- Performance Management
- Problem solving
- Process Improvement
- Project Management
- Scrum
- Service Delivery
- Service Delivery Management
- Service Management
- Service Operation
- Service innovation
- Stakeholder Management
- Strategic Thinking
- Strategy
- Team Leadership
- Team Management
- Technology Services
- Technology Solutions
- Telecommunications
- Voice over IP (VoIP)
Greg Hay Summary
- Greg Hay, based in Cardiff, GB, is currently a Founder and Managing Director at Hay Advisory. Greg Hay brings experience from previous roles at Ogi and BT. Greg Hay holds a 1995 - 2000 Fitzalan High School. With a robust skill set that includes Ability to take the complex out of complex, Agile & Waterfall Methodologies, Business Analysis, Business Development, Business Process Improvement and more. Greg Hay has 1 emails on RocketReach.
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