Greg Graves Email & Phone Number

Service Desk Manager @ Resolve Tech Solutions

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Greg Graves Location

Nevada, TX, US

Greg Graves Work

Service Desk Manager @ (June 2025 - Present)
IT Manager, Support Center @ (April 2022 - April 2024)
Service Manager @ (September 2019 - April 2022)
Service Desk Manager @ (July 2017 - August 2019)
Operations Manager, Command Center @ (July 2015 - May 2017)
Dept IT Manager, Pediatrics @ (March 2013 - September 2014)
Regional Helpdesk Manager, West Region @ (September 2009 - March 2013)
Regional IT Director, TXO @ (January 1996 - December 2008)

Greg Graves Education

Edgewood high school 1986-1989
The University of Texas at Arlington
Bachelor of Science - BS (Management Information Systems, General)
2000

Greg Graves Skills

Access Management
Active Directory
Ad Hoc Reporting
Analytics
Attention to Detail
Budgeting
Business Analysis
Business Applications
Business Insights
Business Intelligence (BI)
Business Process Improvement
Business Relationship Management
Call center
Client Relations
Coaching & Mentoring
Computer Hardware
Connectivity
Contact Center Operations
Contact Center as a Service (CCaaS)
Customer Experience
Customer Satisfaction
Customer Service
Data Analytics
Databases
Decision-Making
Desktop Support Management
Disaster Recovery
EHR
EMR
Electronic Medical Record (EMR)
Escalations Management
Ethernet
HIPAA
Healthcare
Healthcare Information Technology
Healthcare Information Technology (HIT)
Healthcare Management
Help Desk Support
IT Management
IT Operations
IT Service Management
IT Strategy
Identity and Access Management (IAM)
Incident Management
Incident Response
Information Technology
Integration
Job Skills
KPI Reporting
Key Metrics
Key Performance Indicators
Leadership
Major Incident Management
Management
Metric Management
Metrics
Metrics Reporting
Microsoft Excel
Microsoft Word
Mobile Connectivity
Network Strategy
Office 365
Operating Systems
Operational Efficiency
Operations Processes
Presentations
Problem Management
Problem Solving
Process Improvement
Project Management
Reporting & Analysis
Requirements Analysis
SQL
Servers
Service Desk
Service Improvement
Service Levels
Service-Level Agreements (SLA)
ServiceNow
SharePoint
Strategic Planning
Support Services
System Administration
Team Building
Team Leadership
Technical Leadership
Technology Leadership
Telecom Expense Management
Ticketing Systems
Training
Troubleshooting
UCaaS
Vendor Management
Visio
Voice over IP (VoIP)
Windows Server
Written Communication
New Business Development
Program Management
Budgets
Transitions
Facilitation
Product Innovation
LinkedIn
Net
Business Analytics
Contractual Agreements
Negotiation
Tactics
Strategic Technology Planning
Modeling
Applications
Sequence
Cost
Technology Management
Frames
Resume
Re Engineering
Emerging Technologies
Technology Architecture
Downsizing
Business Alignment
Decisive
Pediatrics
Multiple Locations
Operational Systems
Start Ups
Electronic Medical Record

Greg Graves Summary

Greg Graves, based in Nevada, TX, US, is currently a Service Desk Manager at Resolve Tech Solutions. Greg Graves brings experience from previous roles at Interstate Batteries, IPro Media, Inc., Pharmaceutical Strategies Group - PSG and MAXIMUS. Greg Graves holds a 1986 - 1989 Edgewood high school. With a robust skill set that includes Access Management, Active Directory, Ad Hoc Reporting, Analytics, Attention to Detail and more. Greg Graves has 1 emails and 2 mobile phone numbers on RocketReach.