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Greg Fayerman Location
New Zealand
Greg Fayerman Work
2017 -now CTI Engineer Team Lead @
2016 -now Customer Capability Enablement @
2013 -2016 Customer Interface Designer @
2011 -2013 Technology Implementation and Solutions Architect @
2008 -2011 IVR Implementation and Solutions Specialist @
2005 -2008 Senior Self Service Analyst @
2002 -2004 Automated Call Management Analyst @
1999 -2002 Business Analyst @
1999 -1999 Trainer, Operator Services @ Sitel NZ
1997 -1999 Traffic Queue Administrator @
1996 -1997 Trainer, Operator Services @
1995 -1996 Directory and 111 Emergency and National Assistance Operator @
Greg Fayerman Education
Palmerston North Boys High School
Bursary Level Calculus, Statistics, Physics, Chemistry, Biology, English
1990-1993
Bundesreal Schule, Bayern, West Germany
(NZ Correspondence School)
1988-1989
Greg Fayerman Skills
IVR
Genesys
Technical Support
Telecommunications
Customer Service
Contact Centre Technology
User Experience
Business Analysis
Fault Analysis
Ad Hoc Reporting
SQL
Mobile Devices
Customer Experience
Solution Implementation
IP
Project Delivery
Stakeholder Management
PSTN
Oracle PL/SQL Development
Greg Fayerman Summary
Greg Fayerman, based in New Zealand, is currently a CTI Engineer Team Lead at Servitel Communications. Greg Fayerman brings experience from previous roles at Spark New Zealand and TELECOM CORPORATION OF NEW ZEALAND LIMITED. Greg Fayerman holds a 1990 - 1993 Bursary Level Calculus, Statistics, Physics, Chemistry, Biology, English @ Palmerston North Boys High School. With a robust skill set that includes IVR, Genesys, Technical Support, Telecommunications, Customer Service and more. Greg Fayerman has 2 emails and 1 mobile phone numbers on RocketReach.
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