Gravity Rail Information

Gravity Rail helps healthcare teams scale patient connection without giving up control. We build conversational AI agents that work alongside care managers and operations teams to handle outreach, education, intake, and routing across SMS, phone, and email. Agents take on repetitive work. Humans stay in charge. Teams start small—answering FAQs, capturing callbacks, or routing messages—then expand autonomy as trust builds. Gravity Rail deploys quickly alongside existing systems, with deeper integration over time. Built for regulated environments, our platform puts boundaries, escalation paths, and rules in the hands of care teams. Agents follow your playbook and hand off when judgment is required. Think of Gravity Rail agents as teammates, not black boxes. A safe place to start with AI—and room to grow.