2016 -2023 Executive Manager Strategy Governance and Administration @
2012 -2016 Group Manager Contact Centres @
2013 -2015 Program Manager @
2011 -2012 Contact Centre Manager @ WA Department of Transport
2010 -2012 Associate Consultant @ AIM WA
2010 -2011 Senior Associate @ TeamRed Solutions
2009 -2011 Principal @ Grant Yonge Consultancy and Training Services
2008 -2009 Contact Centre Manager - Sales @
2006 -2008 Operations Manager - Customer Care @ Soul Communications
2004 -2006 Customer Service Manager and Project Officer @
Grant Yonge Education
Australian Institute of Management
Diploma FLM (Front Line Management)
2005-2006
Griffith University
Business (Hotel Management)
1991-1994
Grant Yonge Skills
Process Improvement
Leadership
Strategy
Project Delivery
Strategic Planning
Program Manager
Microsoft Word
Quality Assurance
Customer Experience
Program Management
Operating Models
Consulting
Training
Call Centers
Strategy Execution
Leadership Development
Business Process Improvement
Employee Engagement
Team Leadership
Telecommunications
Contact Centers
Project Planning
Call Center
Change Management
Stakeholder Management
Training Delivery
Sales
Management
Customer Service
Coaching
Project Management
Organizational Design
Risk Management
Business Strategy
Strategy to Execution
Strategic Thinking
Business Transformation
Executive Management
Grant Yonge Summary
Grant Yonge, based in Perth, WA, AU, is currently a Executive Manager - Organisational Impact at YMCA WA. Grant Yonge brings experience from previous roles at YMCA WA, Silverchain Group and WA Department of Transport. Grant Yonge holds a 2005 - 2006 Diploma FLM in Front Line Management @ Australian Institute of Management. With a robust skill set that includes Process Improvement, Leadership, Strategy, Project Delivery, Strategic Planning and more. Grant Yonge has 1 emails on RocketReach.
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