2018 -2021 Independent Consultant @ Eden Brook Associates Ltd
2017 -2018 Head of Ground Handling Transformation @
2014 -2017 Head of Terminal Consolidation @
2010 -2014 Head of Customer Service @
2006 -2010 Head of Ground Operations @
2005 -2006 General Manager – Airport Operations @
2004 -2005 Airport Project and Development Mgr @
2001 -2004 Price and Promotions Manager, Trading @
2000 -2001 Operations Support Manager, Central Retail @
1997 -2000 IT Support Desk Manager @
Graeme MacLeod Education
City University (GB)
Post Graduate Diploma (Air Transportation Management)
2008-2013
Graeme MacLeod Skills
Airlines
Aviation
Airports
Change Management
Operations Management
Stakeholder Management
Team Leadership
Team Management
Customer Service
Business Transformation
Process Improvement
Customer Experience
Strategic Planning
Customer Satisfaction
Budgets
Negotiation
A320
CRM
Procurement
Airport Management
Airline Management
Leadership
Marketing Strategy
Performance Management
Outsourcing
Business Planning
Contract Management
Management
Aircraft
Coaching
Call Centers
Project Management
Business Process Improvement
Project Delivery
Contract Negotiation
Business Analysis
Program Management
Business Process
Service Delivery
Ground Handling
Forecasting
Civil Aviation
Retail
Pricing
Strategy
Training
Project Planning
Product Development
Business Strategy
Vendor Management
SQL
Microsoft Excel
Graeme MacLeod Summary
Graeme MacLeod, based in London, England, GB, is currently a Airfield and Air Traffic Product Director at MAG (Airports Group). Graeme MacLeod brings experience from previous roles at MAG (Airports Group), DigiHaul Ltd, Eden Brook Associates Ltd and easyJet. Graeme MacLeod holds a 2008 - 2013 Post Graduate Diploma in Air Transportation Management @ City University (GB). With a robust skill set that includes Airlines, Aviation, Airports, Change Management, Operations Management and more. Graeme MacLeod has 2 emails and 2 mobile phone numbers on RocketReach.
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