Independent Consultant @ Eden Brook Associates Ltd (August 2018 - February 2021)
Head of Ground Handling Transformation @ (January 2017 - April 2018)
Head of Terminal Consolidation @ (November 2014 - January 2017)
Head of Customer Service @ (May 2010 - November 2014)
Head of Ground Operations @ (October 2006 - May 2010)
General Manager – Airport Operations @ (June 2005 - September 2006)
Airport Project and Development Mgr @ (June 2004 - June 2005)
Price and Promotions Manager, Trading @ (January 2001 - January 2004)
Operations Support Manager, Central Retail @ (January 2000 - January 2001)
IT Support Desk Manager @ (January 1997 - January 2000)
Graeme MacLeod Education
City St George’s, University of London
Post Graduate Diploma (Air Transportation Management)
2008-2013
Graeme MacLeod Skills
A320
Aircraft
Airline Management
Airlines
Airport Management
Airports
Aviation
Budgets
Business Analysis
Business Planning
Business Process
Business Process Improvement
Business Strategy
Business Transformation
CRM
Call Centers
Change Management
Civil Aviation
Coaching
Contract Management
Contract Negotiation
Customer Experience
Customer Satisfaction
Customer Service
Forecasting
Ground Handling
Leadership
Management
Marketing Strategy
Negotiation
Operations Management
Outsourcing
Performance Management
Pricing
Process Improvement
Procurement
Product Development
Program Management
Project Delivery
Project Management
Project Planning
Retail
Service Delivery
Stakeholder Management
Strategic Planning
Strategy
Team Leadership
Team Management
Training
Vendor Management
SQL
Microsoft Excel
Graeme MacLeod Summary
Graeme MacLeod, based in London, England, GB, is currently a Airfield and Air Traffic Product Director at MAG (Airports Group). Graeme MacLeod brings experience from previous roles at MAG (Airports Group), DigiHaul Ltd, Eden Brook Associates Ltd and easyJet. Graeme MacLeod holds a 2008 - 2013 Post Graduate Diploma in Air Transportation Management @ City St George’s, University of London. With a robust skill set that includes A320, Aircraft, Airline Management, Airlines, Airport Management and more. Graeme MacLeod has 2 emails and 2 mobile phone numbers on RocketReach.
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