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Graeme Fenwick Location
Penrith, GB
Graeme Fenwick Work
Associate @ (August 2024 - Present)
Director @ Clear Direction Consultancy Services Limited (June 2021 - Present)
Interim Head of Planning and Performance @ (August 2023 - April 2024)
Interim Head of Customer Service @ (November 2021 - September 2022)
Interim Head of Operational Readiness @ (June 2021 - October 2021)
Interim Head of Contracts - Operations @ (October 2020 - February 2021)
Head of Global Operations @ (February 2018 - September 2020)
Head of Customer Contact @ (February 2016 - February 2018)
Head of Service Operations - BSkyB @ (August 2011 - February 2016)
Interim Head of Contact Centre @ (April 2011 - August 2011)
Head of Contact Centre @ (October 2000 - April 2011)
Call Centre Manager @ (January 1996 - October 2000)
Training Consultant @ Eagle Star Direct (June 1995 - January 1996)
Assistant Call Centre Manager @ (September 1987 - June 1995)
Cashier @ (September 1986 - September 1987)
Graeme Fenwick Education
Whitburn Comprehensive School 1981-1986
Graeme Fenwick Skills
Inspirational leadership
Driving programmes of change to ensure best possible results
Supporting business growth and development
Creating and maintaining a high performance culture
Adapting to meet the needs of a fast moving customer driven environment
Performance Management
Leadership
Coaching
Training
Strategy
Recruiting
Operations Management
Management
Process Improvement
Customer Satisfaction
Employee Engagement
Adaptation
Service Delivery
Desktop Environment
High Performance Teams
Project Management
Contact Centers
Analysis
Customer Experience
Business Process Improvement
Team Management
Flair
Proven Expertise in Business Strategy and Development
Outstanding Communication and Presentation Prowess
Natural Ability to Engage Across All Levels/ Cultures
Training and Team Building Skills
Pragmatism and Integrity at All Times
Extensive Governance
Inherent Drive
Comprehensive Finance and Budget Management Skills
Highly Organised With Outstanding Commercial Vision
Mindfulness
Professionalism
First Class Stakeholder and Partner Relationship Acumen
Confident and Assured in Pressurised Situations
Calm
Risk Control and Hse Prowess
Strategic Planning
Readiness for a Challenge
Call Centers
Excellent Leadership
Exceptional Customer Service Management Expertise
Shrewd and Incisive Decision Maker/Problem Solver
Charismatic
Innovative and Highly Influential Leader
Team Building
Talent for Identifying and Capitalising on Opportunities
Notable Change and Performance Management Acumen
Graeme Fenwick Summary
Graeme Fenwick, based in Penrith, GB, is currently a Associate at BFY Group. Graeme Fenwick brings experience from previous roles at Clear Direction Consultancy Services Limited, E.ON Next, loveholidays and HM Courts & Tribunals Service (HMCTS). Graeme Fenwick holds a 1981 - 1986 Whitburn Comprehensive School. With a robust skill set that includes Inspirational leadership, Driving programmes of change to ensure best possible results, Supporting business growth and development, Creating and maintaining a high performance culture, Adapting to meet the needs of a fast moving customer driven environment and more. Graeme Fenwick has 1 emails and 4 mobile phone numbers on RocketReach.
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