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Graeme Fenwick Location
Penrith, GB
Graeme Fenwick Work
2024 -now Associate @
2021 -now Director @ Clear Direction Consultancy Services Limited
2023 -2024 Interim Head of Planning and Performance @
2021 -2022 Interim Head of Customer Service @
2021 -2021 Interim Head of Operational Readiness @
2020 -2021 Interim Head of Contracts - Operations @
2018 -2020 Head of Global Operations @
2016 -2018 Head of Customer Contact @
2011 -2016 Head of Service Operations - BSkyB @
2011 -2011 Interim Head of Contact Centre @
2000 -2011 Head of Contact Centre @
1996 -2000 Call Centre Manager @
1995 -1996 Training Consultant @ Eagle Star Direct
1987 -1995 Assistant Call Centre Manager @
1986 -1987 Cashier @
Graeme Fenwick Education
Whitburn Comprehensive School 1981-1986
Graeme Fenwick Skills
Inspirational leadership
Driving programmes of change to ensure best possible results
Supporting business growth and development
Creating and maintaining a high performance culture
Adapting to meet the needs of a fast moving customer driven environment
Performance Management
Leadership
Coaching
Training
Strategy
Recruiting
Operations Management
Management
Process Improvement
Customer Satisfaction
Employee Engagement
Adaptation
Service Delivery
Desktop Environment
High Performance Teams
Project Management
Contact Centers
Analysis
Customer Experience
Business Process Improvement
Team Management
Flair
Proven Expertise in Business Strategy and Development
Outstanding Communication and Presentation Prowess
Natural Ability to Engage Across All Levels/ Cultures
Training and Team Building Skills
Pragmatism and Integrity at All Times
Extensive Governance
Inherent Drive
Comprehensive Finance and Budget Management Skills
Highly Organised With Outstanding Commercial Vision
Mindfulness
Professionalism
First Class Stakeholder and Partner Relationship Acumen
Confident and Assured in Pressurised Situations
Calm
Risk Control and Hse Prowess
Strategic Planning
Readiness for a Challenge
Call Centers
Excellent Leadership
Exceptional Customer Service Management Expertise
Shrewd and Incisive Decision Maker/Problem Solver
Charismatic
Innovative and Highly Influential Leader
Team Building
Talent for Identifying and Capitalising on Opportunities
Notable Change and Performance Management Acumen
Graeme Fenwick Summary
Graeme Fenwick, based in Penrith, GB, is currently a Associate at BFY Group. Graeme Fenwick brings experience from previous roles at Clear Direction Consultancy Services Limited, E.ON Next, loveholidays and HM Courts & Tribunals Service (HMCTS). Graeme Fenwick holds a 1981 - 1986 Whitburn Comprehensive School. With a robust skill set that includes Inspirational leadership, Driving programmes of change to ensure best possible results, Supporting business growth and development, Creating and maintaining a high performance culture, Adapting to meet the needs of a fast moving customer driven environment and more. Graeme Fenwick has 1 emails and 4 mobile phone numbers on RocketReach.
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