Grace Woo Email
Head, Complaints Management
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Grace Woo Location
- Singapore
Grace Woo Work
- Head, Complaints Management @ Citibank Singapore Limited (September 2023 - Present)
- Vice President - Head, Merchant Services Unit @ (November 2022 - Present)
- Senior Manager, Sales Operations @ (July 2021 - March 2023)
- Senior Sales Operations Manager @ Wirecard Asia Holdings (February 2019 - September 2021)
- Senior Manager, Global Sales Support @ WILEY & SONS PTE. LTD (May 2016 - February 2018)
- Specialist - Global Customer Support @ XTB LIMITED (February 2015 - December 2015)
- Senior Manager, Global Journal Services @ WILEY & SONS PTE. LTD (October 2011 - December 2011)
- Control and Compliance Manager - Independent Review and Quality Team, Client Contact Centre @ (August 2010 - October 2011)
- Unit Manager @ (October 2004 - August 2010)
- Assistant Manager - Citiphone Banking @ (September 2000 - October 2004)
Grace Woo Education
- Swinburne University of Technology
Bachelor of Business (Marketing and Human Resources (double major))
1995-1998 - Catholic Junior College
GCE 'A' Levels
1993-1994
Grace Woo Skills
- Analysis
- Banking
- Brokerage and Online Trading
- Business Analysis
- Business Process
- Business Process Improvement
- Coaching
- Compliance Management
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Service
- Customer Service Management
- Employee Training
- Management
- Operations Management
- Process Improvement
- Procurement
- Quality Control
- Relationship Management
- Retail Banking
- Sales Support
- Team Building
- Team Management
- Time Management
- Training
Grace Woo Summary
- Grace Woo, based in Singapore, is currently a Head, Complaints Management at Citibank Singapore Limited. Grace Woo brings experience from previous roles at OCBC Bank, Nomu Pay, Wirecard Asia Holdings and WILEY & SONS PTE. LTD. Grace Woo holds a 1995 - 1998 Bachelor of Business in Marketing and Human Resources (double major) @ Swinburne University of Technology. With a robust skill set that includes Analysis, Banking, Brokerage and Online Trading, Business Analysis, Business Process and more. Grace Woo has 3 emails on RocketReach.
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