2016 -2018 Service Delivery Manager - EUC Communications and Messaging @
2015 -2017 EUC Program Transition Lead @
2012 -2015 IT Service Desk and Deskside Transition Manager @
2009 -2012 Support Operations Manager @
2007 -2008 Deskside Services Manager @ Ford Motor Company
2001 -2007 Network Engineering Supervisor @
1997 -2001 Support Operations @
Grace Russo Education
Victoria University Of Technology
Bachelor of Business (Information Technology)
Catholic Regional College, North Keilor
Grace Russo Skills
Leadership
IT Strategy
Information Technology
ITIL Certified
Windows Server
Technical Presentations
Stakeholder Management
Requirements Analysis
Business Relationship Management
Infrastructure
International Project Management
Business Analysis
Vendor Management
Team Leadership
Process Improvement
End User Training
Microsoft Word
Help Desk Implementation
Operations Management
Project Portfolio Management
Program Management
Microsoft Excel
Marketing
Business Process
Training
Employee Training
Disaster Recovery
Sla
Microsoft Certified Professional
Business Process Improvement
Server Migration
Management
Project Management
Server Administration
Operational Support
IT Management
Project Delivery
Leading Diverse Teams
Stakeholder Workshops
Grace Russo Summary
Grace Russo, based in Melbourne, VIC, AU, is currently a Head of Employee Technology at AGL. Grace Russo brings experience from previous roles at AGL Energy and Australia Post. Grace Russo holds a Bachelor of Business in Information Technology @ Victoria University Of Technology. With a robust skill set that includes Leadership, IT Strategy, Information Technology, ITIL Certified, Windows Server and more. Grace Russo has 2 emails on RocketReach.
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