Grace N Email
Chief Experience Officer and Director Customer Care @ Mandaya Hospital Group
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Grace N Location
- Jakarta, ID
Grace N Work
- Independent Business Transformation and Customer Experience Advisor @ self-employed (January 2026 - Present)
- Chief Experience Officer and Director Customer Care @ (March 2024 - Present)
- SVP Head of Customer Experience @ (February 2016 - March 2024)
- Senior Vice President Head of Customer Experience @ (October 2014 - February 2016)
- Vice President, Value Proposition and Engagement Division Head - Customer Segment Group @ (January 2014 - February 2016)
- Head of Priority Benefit, Infrastructure and Process - Customer Segment Group @ PT Bank Permata Tbk. (January 2012 - January 2014)
- Head of Public Relations @ (January 2004 - January 2012)
- Corporate Communication Senior Manager @ (October 1999 - March 2004)
- Secretary to President Director @ PT Nyonya Meneer (September 1996 - March 1999)
Grace N Education
- Universitas Katolik Indonesia Atma Jaya
Bachelor of Business Administration (Marketing)
1993-1997
Grace N Skills
- Analytical Skills
- Banking
- Brand Awareness
- Brand Management
- Business Development
- Business Relationship Management
- Business Strategy
- Business Transformation
- Client Relations
- Coaching & Mentoring
- Communication
- Continuous Improvement
- Corporate Communications
- Corporate Social Responsibility
- Cross-functional Team Leadership
- Customer Acquisition
- Customer Engagement
- Customer Experience
- Customer Experience Design
- Customer Experience Management
- Customer Journey Mapping
- Customer Lifecycle Management
- Customer Loyalty
- Customer Relationship Management (CRM)
- Customer Service Management
- Customer Value Proposition
- Customer care
- Integrated Marketing
- Internal Communications
- Interpersonal Skills
- Interviewing
- Leadership
- Management
- Marketing Communications
- Marketing Strategy
- Media Planning
- Media Relations
- Negotiation
- Operational Excellence
- People Management
- Performance Improvement
- Performance Management
- Project Management
- Public Relations
- Publicity
- Recruiting
- Retail Banking
- Risk Management
- Skill Development
- Strategic Communications
- Strategic Partnerships
- Strategic Planning
- Strategy
- Team Leadership
- corporate communication, Public relations, branding and event management
Grace N Summary
- Grace N, based in Jakarta, ID, is currently a Chief Experience Officer and Director Customer Care at Mandaya Hospital Group. Grace N brings experience from previous roles at self-employed, PT Bank Panin Tbk and PT Bank Mega Tbk.. Grace N holds a 1993 - 1997 Bachelor of Business Administration in Marketing @ Universitas Katolik Indonesia Atma Jaya. With a robust skill set that includes Analytical Skills, Banking, Brand Awareness, Brand Management, Business Development and more. Grace N has 2 emails on RocketReach.
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