Gorilla.net Information

A comprehensive tool to help you listen to and act upon customer feedback from various channels (online, offline, surveys, and website) to retain customers & reduce churn rate. Gorilla.net is a tool to collect all the customer feedback from various channels and transform them into actionable insights. It acts as a comprehensive solution for your business to listen to your customers and act to reduce churn rate and retain customers, eventually resulting in increased revenue. Gorilla.net helps you to measure your business performance against key quality parameters like Service Quality, Ambience, Product Quality, Pricing and more, identified directly from customer experiences. You can analyze the segmentation of your customers by loyalty and also easily pinpoint those business locations that are gathering more non-loyal customers or those which are performing very well and are customers’ favorites. Not only it helps you to analyze problems at each franchise or business location level, but the tool also offers competitive analysis to benchmark your performance against your top competitors at the corporate brand level as well as at each business location level. Apart from listening to and tracking customers’ experiences from various sources, the tool also has the capability to serve as a single platform to engage with your customers. It offers tools to compose and schedule your social posts calendar as well. Features like ‘Alerts’ and ‘Actions’ always keep you updated with your customers’ feedback as well as with competitive insights.