Gordon Wall Email & Phone Number
VP, Product Owner - Contact Center Solutions @ Webster Bank
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Gordon Wall Location
- Hartford, CT, US
Gordon Wall Work
- 2022 - now VP, Product Owner - Contact Center Solutions @
- 2016 - 2022 Senior Manager – Vendor and Business Management, Global Applications Operations and Production Support @
- 2013 - 2016 Production Support Lead - Call IT, Finance IT, Global Applications Operations @
- 2000 - 2012 Director, Contact Center Applications and Infrastructure @
- 1998 - 2000 Manager, Platform Services @
Gordon Wall Education
- Bentley University
Bachelor of Science Degree (Computer Information Systems)
Gordon Wall Skills
- Production Budgeting
- Distributed Systems
- Edify
- Contract Management
- Genesys
- IT Outsourcing
- Production Support
- IT Audit
- Avaya
- Applications
- Incident Management
- Telecommunications
- CTI
- Java Application Development
- Vendor Management
- Desktop Application Development
- Strategic Planning
- SAN
- IVR
- Etalk
- Call Center Architecture
- Cross Functional Team Leadership
- Document Management
- Network Provisioning
- Budget Process
- Contract Negotiation
- Procurement
- IT Infrastructure Management
- VXML
- Project Management
- Nuance
- Software Development
- Call Centers
- Architecture
- Solution Architecture
- Lan Wan
- IT Management
- Business Continuity Planning
- IT Asset Management
Gordon Wall Summary
- Gordon Wall, based in Hartford, CT, US, is currently a VP, Product Owner - Contact Center Solutions at Webster Bank. Gordon Wall brings experience from previous roles at Cigna, ING and Aetna. Gordon Wall holds a Bachelor of Science Degree in Computer Information Systems @ Bentley University. With a robust skill set that includes Production Budgeting, Distributed Systems, Edify, Contract Management, Genesys and more.
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Gordon Wall
VP, Product Owner - Contact Center Solutions
Hartford, CT, US
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