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Gordon Randall Location
Owings Mills, MD, US
Gordon Randall Work
Customer Service Manager @ (October 2023 - Present)
Call Center Manager @ (July 2023 - September 2023)
Contact Center Manager @ (September 2020 - July 2023)
Assistant Manager @ (March 2016 - September 2020)
General Manager @ (December 2007 - January 2016)
Gordon Randall Education
Southern New Hampshire University
Bachelor of Business Administration - BBA (Business Administration and Management, General)
Southern New Hampshire University
Master of Business Administration - MBA (Project Management)
Gordon Randall Skills
Banking Operations
Call Center Administration
Coaching
Communication
Contact Center Operations
Contact Centers
Corporate Communications
Critical Thinking
Customer Experience
Customer Relations
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Data Entry
Delegation
Financial Services
Interactive Voice Response (IVR)
Leadership
Managing Associates
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Microsoft Word
Operational Excellence
Operations Management
Performance Metrics
Public Speaking
Quality Assurance
Retail
Service Levels
Service-Level Agreements (SLA)
Support Management
Team Leadership
Team Management
Teamwork
Time Management
Written Communication
Gordon Randall Summary
Gordon Randall, based in Owings Mills, MD, US, is currently a Customer Service Manager at IKEA. Gordon Randall brings experience from previous roles at CFG Bank, S3 Shared Service Solutions, LLC and Papa John's International. Gordon Randall holds a Bachelor of Business Administration - BBA in Business Administration and Management, General @ Southern New Hampshire University. With a robust skill set that includes Banking Operations, Call Center Administration, Coaching, Communication, Contact Center Operations and more. Gordon Randall has 2 emails and 1 mobile phone numbers on RocketReach.
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