Gönç K. Email

Gönç K. Skills

• Windows Support
• Network Protocols
• Software Updates
• Customer Experience
• Computer Competency
• Technical Documentation
• Quality Assurance
• Dell PowerEdge Servers
• Organization Skills
• Transmission Control Protocol (TCP)
• Proofpoint
• Attention to Detail
• Okta Single Sign-On
• Root Cause
• Embraces Change
• Computer Science
• Business Requirements
• Oral Communication
• Triage
• Managed Services
• Resolving Issues
• Written Communication
• Information Systems
• Diagnose
• System Configuration
• Network Hardware
• Desktop Support
• Cyber-security
• IT Service Management
• Remote Access
• Service-Level Agreements (SLA)
• Remote Troubleshooting
• Windows Desktop Administration
• System Maintenance
• English
• System Performance
• Security Monitoring
• Database Administration
• Critical Thinking
• Data Entry
• Boarding
• Microsoft Intune
• VM
• Public Trust
• Ticketing Systems
• Office 365 Administration
• Software as a Service (SaaS)
• Analytical Skills
• Customer Service
• License Management
• IT Escalation
• Product Lifecycle Management
• Asset Management
• Office Equipment
• Documentation
• Online Support
• Product Support
• Communication
• Zoom
• Problem Solving
• IT Hardware Support
• Backup & Restore
• Quality of Service (QoS)
• Local Area Network (LAN)
• Microsoft Teams
• Patch Management
• Azure Active Directory
• Domain Name System (DNS)
• ADFS
• Hyper-V
• Teamwork
• Networking
• Software Installation
• Computer Repair
• Remote Desktop
• Computer Hardware
• IT
• Okta Administration
• Active Directory
• PRTG
• Microsoft Exchange
• Microsoft 365
• Microsoft SQL Server
• Zendesk
• SharePoint
• Veeam Backup & Replication
• Virtualization
• Enterprise Content Management
• Operations Management
• Project Management
• Client Services
• Technical Operations
• Help Desk Support
• Systems Management
• Technical Support
• System Administration
• Windows Server
• VMware
• Microsoft Azure