2006 -2006 1st line support - Multilingual - MBNA @
2000 -2004 Team leader European and south america helpdesk @ Shell International in Manchester
Gloria Ryan Skills
Service Desk
Service Delivery
ITIL
Service Management
Incident Management
Sla
IT Management
Telecommunications
Process Improvement
Active Directory
IT Strategy
Team Management
Windows Server
Requirements Analysis
IT Service Management
Software Documentation
Management
Business Analysis
Team Leadership
System Administration
Change Management
Business Process Improvement
Troubleshooting
Data Center
Servers
Technical Support
Leadership
ITIL Certified
Help Desk Support
Service Improvement
Problem Management
Project Delivery
IT Operations
Solution Architecture
Disaster Recovery
PRINCE2
ITIL v3 Foundations Certified
Business Process
System Deployment
Outsourcing
Stakeholder Management
Citrix
Blackberry Enterprise Server
Infrastructure
PMO
IT Outsourcing
Project Portfolio Management
Business Strategy
Service-Level Agreements (SLA)
Service Level Agreements Sla
Service Level Agreements
Gloria Ryan Summary
Gloria Ryan, based in Lisbon, PT, is currently a P and PS Operations Manager at Fujitsu Portugal. Gloria Ryan brings experience from previous roles at Fujitsu Portugal. With a robust skill set that includes Service Desk, Service Delivery, ITIL, Service Management, Incident Management and more. Gloria Ryan has 2 emails on RocketReach.
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