2017 -now Senior Vice President, Contact Center Performance Management @
2016 -2017 Program Project Management @
2013 -2016 Supplier Governance @
2012 -2013 Consultant @
2009 -2010 Consultant and Sr Program Manager @
2002 -2008 Vice President and Sr. Operations Manager and Site Lead @
1987 -2001 Vice President and Director @
Glenn Williams Education
Leadership San Antonio - Class 32
(Business Organization & Management)
Farmingdale State College
(Business Organization & Management)
Scaled Agile - SAFe®
Certified SAFe® Agilist (SA)
Glenn Williams Skills
Vendor Management
Management
Process Improvement
Leadership
Operations Management
Call Centers
Banking
Project Management
Program Management
Training
Strategic Planning
Analysis
CRM
Strategy
Financial Services
Process Optimization
Call Center
Finance
Collections Management
Supplier Governance
Workshop Facilitation
Customer Service
Contact Centers
Microsoft Office
Business Process Improvement
Project Planning
Safe Agilist Sa
Public Speaking
User Experience
Safe Agilist
Glenn Williams Summary
Glenn Williams, based in San Antonio, TX, US, is currently a Senior Vice President, Contact Center Performance Management at SWBC. Glenn Williams brings experience from previous roles at USAA, SolomonEdwardsGroup and Bridgeforce. Glenn Williams holds a Leadership San Antonio - Class 32. With a robust skill set that includes Vendor Management, Management, Process Improvement, Leadership, Operations Management and more. Glenn Williams has 1 emails and 2 mobile phone numbers on RocketReach.
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