Glenn Graves Email & Phone Number
Vice President, Global Centralized Managed Support Services @ Motorola Solutions
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Glenn Graves Location
- Schaumburg, IL, US
Glenn Graves Work
- 2016 -now Vice President, Global Centralized Managed Support Services @
- 2014 -2016 Vice President, Operation Assurance and Readiness Ericsson Managed Services @
- 2012 -2014 Vice President, Managed Services Program Management Office Ericsson Managed Services @
- 2009 -2012 Director, Global Managed Services Program Office and Account Management @
- 2007 -2009 Director, Global Managed Services Network Operation Center (NOC) and Program Management Office (PMO) @ Nortel Networks
- 2007 -2009 Director, Disaster and Emergency Recovery Call Center (Wireless,Carrier (TDM and VOIP, Optical and Ent.) @ Nortel
- 2003 -2004 Director, Global Wireless Business Development and Service Delivery @ Nortel Networks
- now Director, Global Wireless Business Development and Service Delivery @ Nortel Networks
- now Director, Global Customer Network Services @ Nortel Networks
- 1988 -2003 Director, Global Customer Network Services @ Nortel
- 1981 -1988 United States Air Forces (USAF), Staff Sergeant (SSgt) @
Glenn Graves Education
- Naveen Jindal School of Management, UT Dallas
Supply Chain Management (SCM) Certification (Supply Chain Operations)
2008-2008 - The University of Texas at Dallas - School of Management
MBA (Executive Business Management)
2000-2002 - Naveen Jindal School of Management, UT Dallas
Project Management Certification (Professional Project Management)
2000-2001 - LeTourneau University
Bachelor of Business Management (Business Management)
1997-2000 - Community College of the Air Force
Electronics Engineering Certification (Electro Mechanical Engineering)
1981-1982
Glenn Graves Skills
- Strategy
- Account Management
- P&L Management
- Negotiation
- Technology Management
- Technical Management
- Telecommunications
- IT Operations
- Enterprise Content Management
- Operations Management
- Managed Services
- Wireless
- Wireline
- Offshore Operations
- Offshoring
- Process Improvement
- Quality Management
- Program Management
- Customer Service Management
- New Product Implementations
- Call Centers
- Service Level Agreements
- Service Level Management
- Key Performance Indicators
- Business Continuity Planning
- Vendor Management
- Customer Support
- Customer Retention
- Network Engineering
- ITIL Service Strategy
- ITIL Process
- TL9000
- Customer Service Operations
- Network Centric Operations
- Executive Management
- Consulting
- Start-ups
- Business Integration
- Military Experience
- Operational Readiness
- Outsourcing
- Project Planning
- Integration
- CDMA
- Mobile Devices
- Leadership
- Business Process Improvement
- IP
- Sales Operations
- VoIP
- Customer Service
- Microsoft Office
- Microsoft Excel
- Start Ups
Glenn Graves Summary
- Glenn Graves, based in Schaumburg, IL, US, is currently a Vice President, Global Centralized Managed Support Services at Motorola Solutions. Glenn Graves brings experience from previous roles at Ericsson, Avaya and Nortel Networks. Glenn Graves holds a 2008 - 2008 Supply Chain Management (SCM) Certification in Supply Chain Operations @ Naveen Jindal School of Management, UT Dallas. With a robust skill set that includes Strategy, Account Management, P&L Management, Negotiation, Technology Management and more. Glenn Graves has 5 emails and 10 mobile phone numbers on RocketReach.
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