Glen Pierce Email & Phone Number

Sr Manager Global Service Desk @ Mativ

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Glen Pierce Location

Marietta, GA, US

Glen Pierce Work

2024 -now Sr Manager Global Service Desk @
2023 -2024 Director of Technology Service and Support @
2020 -2023 Technology Operations Center Manager @
2018 -2020 Applications Operations Manager @
2012 -2018 IT Manager @
2011 -2012 IT Supervisor @
2006 -2011 Sr Systems Analyst @
2004 -2006 Sr Systems Engineer @
2004 -2004 Systems Engineer @ Fastwire
2001 -2003 Systems Engineer @
2000 -2001 Systems Engineer @ Southernview Technologies

Glen Pierce Education

Southern Polytechnic State University
Bachelor of Science (BS) (Electrical and Electronics Engineering)
1996-1999
La Trobe University
Bachelor of Science (BS) (Chemistry)
1992-1994

Glen Pierce Skills

Cross Functional Relationships
Team Management
Triage
Infrastructure Technologies
Incident Response
Application Monitoring
Airlines
Coaching
Workload Prioritization
Financial Literacy
Cloud Computing
Data Governance
Negotiation
Service Transformation
Service Levels
Performance Analysis
CMDB
Modernization
Presentations
Service Desk Management
Key Performance Indicators
Crisis Management
Relationship Development
Visio
Product Lifecycle Management
Contract Negotiation
Organization Skills
Team Leadership
Solution Architecture
Splunk
24x7
Resource Allocation
Vendor Relations
Budget Oversight
Mentoring
Project Reporting
IT Documentation
Event Ticketing
Ticketing Systems
Google Cloud Platform (GCP)
Escalations Management
Technical Leadership
Technical Documentation
Technology Roadmapping
ServiceNow
IT Infrastructure Operations
Help Desk Support
Reliability Engineering
Operational Excellence
Customer Satisfaction
Leadership
Management
Project Planning
Process Improvement
Troubleshooting
Disaster Recovery
Integration
Performance Management
Vendor Management
Project Management
Strategic Planning
Requirements Analysis
Security
Perl
Budget Process
Automation
ITIL
Cisco Technologies
Personnel Management
Hiring Personnel
Creative Problem Solving
Communication Skills
Integrity
Motivated
Staff Development
Orchestration
Telecommunications
Networking
Data Center
Problem Management
Incident Management
Budget
IT Strategy
IT Management
IT Service Management
Sarbanes-Oxley Act
NERC
Business Process Improvement
Wireless
Netcool
Persuasiveness
eHealth
NerveCenter
SNMP
ITIL Certified
Operating Budgets
Solaris
Systems Analyst
Infrastructure
Applications
Infrastructure Management
Solutions
Support
Operations
Java
Operations Support
Sarbanes Oxley Act

Glen Pierce Summary

Glen Pierce, based in Marietta, GA, US, is currently a Sr Manager Global Service Desk at Mativ. Glen Pierce brings experience from previous roles at Colonial Pipeline Company, Delta Air Lines and Southern Company. Glen Pierce holds a 1996 - 1999 Bachelor of Science (BS) in Electrical and Electronics Engineering @ Southern Polytechnic State University. With a robust skill set that includes Cross Functional Relationships, Team Management, Triage, Infrastructure Technologies, Incident Response and more. Glen Pierce has 5 emails and 2 mobile phone numbers on RocketReach.