2014 -
2021 Tier 3 Technical Support Specialist and VoIP and Engineering Liaison @
2006 -
2013 IT Services Engineer and QA and Business Analyst and ITSM and Operations Management @
1998 -
2006 Account Specialist - System Engineer and Back-End Customer Service Rep and Intranet Developer and Retail @
Glen Booth Education
Oglethorpe University
(Psychology / Neuroscience)
1993
-
1995
Glen Booth Skills
Customer Experience
Help Desk Support
SharePoint
Salesforce.com
Computer Hardware
Computer Repair
Windows
Software Installation
Networking
Microsoft SQL Server
Troubleshooting
Customer Satisfaction
Crystal Reports
JIRA
Software Documentation
Team Leadership
System Administration
Quality Assurance
Business Objects
Bmc Remedy Administration
HTML
Visual Basic
Bmc Service Desk Express
Voice Over Ip Voip
VoIP protocols SIP
Administration
Training
Business Requirements
Employee Training
Windows XP
Customer Service
Windows 7
Technical Support
Salesforce.com Administration
SQL
Project Management
Call Centers
POS
Voice Over Ip
Glen Booth Summary
Glen Booth, based in Atlanta, GA, US, is currently a Project Manager at Vonage. Glen Booth brings experience from previous roles at Vonage, Vonage Business Solutions, National Vision, Inc. and NCR Corporation. Glen Booth holds a 1993 - 1995 Oglethorpe University. With a robust skill set that includes Customer Experience, Help Desk Support, SharePoint, Salesforce.com, Computer Hardware and more. Glen Booth has 2 emails and 1 mobile phone numbers on RocketReach.
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