Gilson Silva Email & Phone Number
Director, Customer Excellence Group - LATAM @ ServiceNow
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Gilson Silva Location
- São Paulo, SP, BR
Gilson Silva Work
- 2026 -now Director, Customer Excellence Group - LATAM @
- 2024 -2025 Sr. Director, Client Management - LATAM @
- 2022 -2024 Head of the Brazil FSI CSMs (Customer Solutions Management) | AWS Speaker @
- 2019 -2022 Principal Customer Solutions Manager | AWS Speaker @
- 2016 -2019 Sr. Customer Success Manager | Global Business Development @
- 2013 -2016 Sr. Manager, Head of the LATAM Customer Support Operations @
- 2011 -2013 Head of the LATAM Customer Support Operations @
- 2009 -2011 Associate Manager, Enterprise Technical Support @
- 2007 -2009 Supervisor, Enterprise Technical Support @
- 2005 -2007 LATAM Technical Product Leader, Consumer Technical Support @
Gilson Silva Education
- CS Academy 2025-2025
- UC Irvine
Business Management for International Professionals (Business Management)
2011-2011 - FGV - Fundação Getulio Vargas
MBA (Business Management)
2009-2011 - FIAP
MBA (Information Security Management)
2005-2006 - Universidade Paulista
Bacharelor (Computer Science)
1998-2001
Gilson Silva Skills
- Leadership
- Multi Cultural Team Management
- Firewalls
- Customer Relationship Management Crm
- Strategic Partnerships
- Troubleshooting
- Negotiation
- Vendor Management
- Team Leadership
- Strategic Planning
- Virtualization
- Managed Services
- Marketing
- Product Management
- Customer Service
- JavaScript
- Enterprise Software
- Latin American markets
- Multi Cultural Team Leadership
- Technical Support
- Management
- Multi Cultural Team Building
- Outsourcing
- Security
- Pre Sales
- Service Delivery
- Call Centers
- Cloud Computing
- VMware
- Backup
- Integration
- CRM
- Customer Relationship Management
Gilson Silva Summary
- Gilson Silva, based in São Paulo, SP, BR, is currently a Director, Customer Excellence Group - LATAM at ServiceNow. Gilson Silva brings experience from previous roles at Pismo, Amazon Web Services (AWS) and VMware. Gilson Silva holds a 2025 - 2025 CS Academy. With a robust skill set that includes Leadership, Multi Cultural Team Management, Firewalls, Customer Relationship Management Crm, Strategic Partnerships and more. Gilson Silva has 2 emails on RocketReach.
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