Gilson Silva Email & Phone Number
Director, Customer Excellence Group - LATAM @ ServiceNow
5 free lookup(s). No credit card required.
If you need more lookups,
subscriptions start at $34 USD/month.
Gilson Silva Location
- São Paulo, SP, BR
Gilson Silva Work
- Director, Customer Excellence Group - LATAM @ (January 2026 - Present)
- Sr. Director, Client Management - LATAM @ (September 2024 - December 2025)
- Head of the Brazil FSI CSMs (Customer Solutions Management) | AWS Speaker @ (January 2022 - August 2024)
- Principal Customer Solutions Manager | AWS Speaker @ (June 2019 - May 2022)
- Sr. Customer Success Manager | Global Business Development @ (February 2016 - June 2019)
- Sr. Manager, Head of the LATAM Customer Support Operations @ (July 2013 - January 2016)
- Head of the LATAM Customer Support Operations @ (March 2011 - July 2013)
- Associate Manager, Enterprise Technical Support @ (February 2009 - March 2011)
- Supervisor, Enterprise Technical Support @ (April 2007 - February 2009)
- LATAM Technical Product Leader, Consumer Technical Support @ (January 2005 - April 2007)
Gilson Silva Education
- CS Academy
Customer Success and Customer Experience Strategic Management (Business Administration, Management and Operations)
2025-2025 - UC Irvine
Business Management for International Professionals (Business Management)
2011-2011 - FGV - Fundação Getulio Vargas
MBA (Business Management)
2009-2011 - FIAP
MBA (Information Security Management)
2005-2006 - Universidade Paulista
Bacharelor (Computer Science)
1998-2001
Gilson Silva Skills
- Leadership
- Multi Cultural Team Management
- Firewalls
- Customer Relationship Management Crm
- Strategic Partnerships
- Troubleshooting
- Negotiation
- Vendor Management
- Team Leadership
- Strategic Planning
- Virtualization
- Managed Services
- Marketing
- Product Management
- Customer Service
- JavaScript
- Enterprise Software
- Latin American markets
- Multi Cultural Team Leadership
- Technical Support
- Management
- Multi Cultural Team Building
- Outsourcing
- Security
- Pre Sales
- Service Delivery
- Call Centers
- Cloud Computing
- VMware
- Backup
- Integration
- CRM
- Customer Relationship Management
Gilson Silva Summary
- Gilson Silva, based in São Paulo, SP, BR, is currently a Director, Customer Excellence Group - LATAM at ServiceNow. Gilson Silva brings experience from previous roles at Pismo, Amazon Web Services (AWS) and VMware. Gilson Silva holds a 2025 - 2025 Customer Success and Customer Experience Strategic Management in Business Administration, Management and Operations @ CS Academy. With a robust skill set that includes Leadership, Multi Cultural Team Management, Firewalls, Customer Relationship Management Crm, Strategic Partnerships and more. Gilson Silva has 2 emails on RocketReach.
Looking for a different Gilson Silva?
Find contact details for 700 million professionals.
Others Named Gilson Silva
Gilson Silva
Director, Customer Excellence Group - LATAM
São Paulo, SP, BR
Gilson Silva
Chief Financial Officer
São Paulo, BR
Gilson Silva
CEO
São Paulo, Brazil
Gilson Silva
Senior Quality Analyst
State of Santa Catarina, Brazil
Gilson Silva
Founder — XZap Turbo
Aracaju, SE, BR
Marcos Gilson Silva
Cloud Solution Architect at Global Hitss
Rio de Janeiro, RJ, BR
Top ServiceNow Employees
Matt Sentena
Chief Operating Officer (COO) Americas, SVP
United States
Paul Fipps
President, Global Customer Operations
United States
Michael Rodrigues
Vice President of Global Sourcing
Santa Clara, CA, US
Hossein Nowbar
President and Chief Legal Officer
Kirkland, WA, US
Scott Heer
Managing Director, Financial Services
United States
Steve Walters
President and EVP, Americas
Reston, VA, US
Amit Zavery
President, Chief Product Officer, and Chief Operating Officer
Redwood City, CA, US
Ashish Lahoti
CTO | Chief Transformation Officer
Austin, TX, US
Pat Casey
Chief Technology Officer and EVP of DevOps
Del Mar, CA, US
Nik Shroff
Vice President, Strategic Partnerships
Santa Clara, CA, US
Rich Wonders
Managing Director - Global Strategic Partnerships
Texas, United States
Jacqui Canney
Chief People and AI Enablement Officer
New York, NY, US
Bob Winslow
CEO media relations
San Francisco, CA, US
Andrej Todosic
VP Emerging Tech and AI Ventures
Santa Clara, CA, US
Mohammad Waqas
CTO, Healthcare - Armis
Ashburn, VA, US
Simon Mouyal
Chief Marketing Officer
United States
Jon Sigler
EVP and GM, Platform and AI
Santa Clara, CA, US
G2 Crowd Trusted
300K+ Plugin Users
© 2026 RocketReach.co