Gillian Chua Email
Operations Team Manager @ Full Potential Solutions
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Gillian Chua Location
- Quezon City, NCR, PH
Gillian Chua Work
- 2020 -now Operations Team Manager @
- 2016 -2020 Workplace Coordinator @
- 2009 -2015 Team POC @ CONVERGYS CORP
Gillian Chua Education
- FEU Institute of Technology
Bachelor of Arts - BA (AB Legal Management)
2001-2004
Gillian Chua Skills
- Operations Management
- Operations
- Team Motivation
- Call Monitoring
- Dispute Resolution
- Discerning
- Customer Interaction
- Constructive Feedback
- Coaching & Mentoring
- Team Performance
- Problem Solving
- Presentations
- Operational Activities
- Customer Satisfaction
- Online Support
- Service-Level Agreements (SLA)
- Service Levels
- Key Performance Indicators
- Easily Adaptable
- Communication
- Coaching
- Decision-Making
- Data Analysis
- Team Leadership
- Video Editing
- Research Skills
- Service Delivery
- Compliance Management
- Investigative Reporting
- Customer Retention
- Quality Assurance
- Performance Management
- Supervisory Skills
- Customer Support
- Customer Experience
- Phone Etiquette
- Order Processing
- Contact Centers
- Data Entry
Gillian Chua Summary
- Gillian Chua, based in Quezon City, NCR, PH, is currently a Operations Team Manager at Full Potential Solutions. Gillian Chua brings experience from previous roles at Accenture and CONVERGYS CORP. Gillian Chua holds a 2001 - 2004 Bachelor of Arts - BA in AB Legal Management @ FEU Institute of Technology. With a robust skill set that includes Operations Management, Operations, Team Motivation, Call Monitoring, Dispute Resolution and more. Gillian Chua has 2 emails on RocketReach.
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