Gillian Bailey Email & Phone Number
Group Operations Director @ Giacom
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Gillian Bailey Location
- Manchester, GB
Gillian Bailey Work
- Group Operations Director @ (April 2025 - Present)
- Chief Operating Officer @ (April 2023 - April 2025)
- Chair Maintel Matters @ (January 2022 - June 2024)
- Operations Director @ (July 2020 - April 2023)
- Director of Operational Services @ (October 2016 - July 2020)
- Mentor @ Women in Technology Mentoring Programme (February 2021 - April 2025)
- Operations Director @ (August 2014 - October 2016)
- Director of Customer Service @ (December 2012 - August 2014)
- Group Head of Customer Service @ (September 2007 - December 2012)
- Service and ITIL Process Manager @ (January 2006 - January 2007)
- Vendor Manager @ LANWAY CBS LTD (January 2003 - January 2006)
- Manager - Project Co-ordination @ (August 1998 - February 2003)
Gillian Bailey Education
- The Manchester Metropolitan University
BA Business Administration
- The University of Salford
HND Business Finance
Gillian Bailey Skills
- People Management
- Strategic Thinking
- Change Management
- Customer Oriented
- Operations Management
- Service Delivery
- Service Management
- Managed Services
- Resource Management
- Service Transition
- Continuous Improvement
- Strategy
- Unified Communications
- Solution Selling
- Management
- Cross-functional Team Leadership
- Telecommunications
- Customer Retention
- ITIL
- Avaya
- Team Leadership
- VoIP
- Incident Management
- Call Centers
- Contact Centers
- Customer Experience
- Telephony
- Outsourcing
- Project Planning
- Technical Support
- Sla
- Avaya Technologies
- Strategic Planning
- Project Management
- Customer Service
- Voice Over Ip Voip
- Process Improvement
- Cross Functional Team Leadership
- Program Management
- Microsoft Office
- Sales
- Marketing
- Avaya Products
- Voice Over Ip
Gillian Bailey Summary
- Gillian Bailey, based in Manchester, GB, is currently a Group Operations Director at Giacom. Gillian Bailey brings experience from previous roles at Maintel. Gillian Bailey holds a BA Business Administration @ The Manchester Metropolitan University. With a robust skill set that includes People Management, Strategic Thinking, Change Management, Customer Oriented, Operations Management and more. Gillian Bailey has 2 emails and 3 mobile phone numbers on RocketReach.
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