Caracas, VE
(Coaching & Leadership)
2012 - 2013Service Management
2006 - 2006Service Marketing
2005 - 2005Business Administration
1997 - 1998Computer Engineering (Bachelor of Science degree)
1980 - 1986(ITIL Foundations v3 2011)
2017(Service Leadership Workshop)
2013(Strategy Maps and Balanced Scorecard Leadership)
2011(IP Telephony Worksop)
2005(Risk Management)
2002
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