Sr. Manager, Resource Planning @ (January 2019 - January 2020)
Sr. Manager, Member Services Operations @ (January 2017 - January 2019)
General Manager - Clinical Scheduling Operations @ (April 2015 - July 2016)
Director of Operations @ (June 2014 - November 2014)
AVP, Workforce Management and Capacity Planning (concurrent) @ (May 2010 - May 2014)
General Manager | Client Services @ (December 2008 - July 2009)
Workforce Management @ (June 2008 - December 2008)
US Workforce Management @ eTelecare Global Solutions (February 1998 - May 2008)
Gilbert Hernandez Education
Phoenix College
EMS & Fire Science/EMT
2004-2005
Scottsdale Community College
Business Administration
Arizona State University
Civil Engineering
Gilbert Hernandez Skills
BPO
Business Planning
Business Process Improvement
CRM
Call Centers
Capacity Planning
Change Management
Corporate Finance
ERP
Financial Analysis
Forecasting
Human Resources
International Business
Leadership
Management
Matrix Management
Outsourcing
Performance Management
Performance Reporting
Process Improvement
Project Management
Project Planning
Resource Management
Shared Services
Vendor Management
Workforce Management
Workforce Planning
Research
Operations Management
Microsoft Word
Gilbert Hernandez Summary
Gilbert Hernandez, based in Phoenix, AZ, US, is currently a CVS Health Sr. Manager Clinical Operations at CVS Health. Gilbert Hernandez brings experience from previous roles at Banner Health, Blue Cross Blue Shield of Arizona Advantage, Passport Health and DIRECTV. Gilbert Hernandez holds a 2004 - 2005 EMS & Fire Science/EMT @ Phoenix College. With a robust skill set that includes BPO, Business Planning, Business Process Improvement, CRM, Call Centers and more. Gilbert Hernandez has 4 emails and 5 mobile phone numbers on RocketReach.
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