Sr. Manager, Resource Planning @ (January 2019 - January 2020)
Sr. Manager, Member Services Operations @ (January 2017 - January 2019)
General Manager - Clinical Scheduling Operations @ (April 2015 - July 2016)
Director of Operations @ (June 2014 - November 2014)
AVP, Workforce Management and Capacity Planning (concurrent) @ (May 2010 - May 2014)
General Manager | Client Services @ (December 2008 - July 2009)
Workforce Management @ (June 2008 - December 2008)
US Workforce Management @ eTelecare Global Solutions (February 1998 - May 2008)
Gilbert Hernandez Education
Phoenix College
(EMS & Fire Science/EMT)
2004-2005
Scottsdale Community College
(Business Administration)
Arizona State University
(Civil Engineering)
Gilbert Hernandez Skills
Workforce Management
Business Planning
Resource Management
Capacity Planning
Financial Analysis
Performance Management
Human Resources
Forecasting
Project Management
Workforce Planning
Matrix Management
Performance Reporting
Shared Services
International Business
Call Centers
BPO
Corporate Finance
Change Management
Management
Leadership
ERP
Project Planning
Business Process Improvement
Vendor Management
Outsourcing
Process Improvement
CRM
Research
Operations Management
Microsoft Word
Gilbert Hernandez Summary
Gilbert Hernandez, based in Phoenix, AZ, US, is currently a CVS Health Sr. Manager Clinical Operations at CVS Health. Gilbert Hernandez brings experience from previous roles at Banner Health, Blue Cross Blue Shield of Arizona Advantage, Passport Health and DIRECTV. Gilbert Hernandez holds a 2004 - 2005 Phoenix College. With a robust skill set that includes Workforce Management, Business Planning, Resource Management, Capacity Planning, Financial Analysis and more. Gilbert Hernandez has 4 emails and 5 mobile phone numbers on RocketReach.
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