GICF Information

Global Integrated Contact Facilities, Inc. (GICF) is a flexible and competitive IT-BPM (BPO) company that partners with clients in strategizing and developing customized solutions aimed at realizing the clients' goals and maximizing the bottom-line. GICF is committed to enabling superior customer experiences on behalf of our clients through more than 1000 employees. We have a successful history of managing cost-effective, multi-channel contact center and back-office operations for domestic and international organizations across several industries including multi-media and entertainment, quick service restaurants, logistics, banking, financial services and insurance (BFSI) and retail / consumer / e-commerce. As a preferred outsourcing services partner, we are focused on driving efficiency and profitability for our clients and broadening our service offerings to leverage existing infrastructure, processes, and high performing specialists. Our core multi-channel competencies include: • Customer Care and Retention • Sales • Back-Office Processing • Social Media Management Our domain expertise spans the following industries: • Multimedia and Entertainment • Quick Service Restaurants • Logistics • Banking, Financial Services, and Insurance • Retail / Consumer Business / E-Commerce