Location
Rome, Latium, Italy
Work
- Process and Quality Control Manager @ NTV - Nuovo Trasporto Viaggiatori
- Responsabile Organizzazione, Processi e Programmazione @ NTV - Nuovo Trasporto Viaggiatori
- Responsabile Operativo Equipaggi (Base Roma) @ NTV - Nuovo Trasporto Viaggiatori
- Start-up ITALO - Specialista Senior Norme e Procedure @ NTV - Nuovo Trasporto Viaggiatori
- Specialist pianificazione e controllo servizi di assistenza a terra @ Trenitalia
- Capo Servizio Treno - front line servizi a bordo treno @ Trenitalia
Education
- SGS
Auditor di sistemi di Gestione Qualità
2009 - 2009 - Università di Roma Tor Vergata
Lingue Straniere (Spagnolo - Tedesco)
1996 - 2001
Skills
- Leadership
- Project Planning
- Customer Satisfaction
- Teacher Training
- Organization
- Employee Relations
- Customer Experience
- ISO Standards
- Certified Internal Auditor
- Employee Training
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