Contact Center Business Operations Executive, SVP @ (November 2008 - June 2013)
Retail Systems and Technology Executive, SVP @ (May 2005 - November 2008)
Planning and Resource Optimization Manager, VP @ (September 1999 - May 2005)
Regional Operations Manager, VP @ (October 1998 - September 1999)
IT Systems Manager, AVP @ (February 1996 - October 1998)
Project Manager @ (February 1995 - February 1996)
Gerry Sosa Education
Consumer Bankers Association
Program Certificate (Graduate School of Retail Bank Management)
2001-2003
DePaul University
Bachelor's degree candidate (Computer Science)
Gerry Sosa Skills
Management
Customer Satisfaction
Operations Management
Banking
Call Centers
Online Banking
E-commerce
Project Management
Process Improvement
Problem Solving
Budget Management
Technology
Telecommunications
Training
Analysis
Disaster Recovery
Workforce Management
Software
Strategy
Financial Services
Finance
Customer Experience
Access
Vendor Management
Sales
Risk Management
Human Resources
Project Planning
Mergers & Acquisitions
Business Process Improvement
Business Analysis
Executive Management
Retail Banking
Relationship Management
Credit
Portfolio Management
Loans
Consumer Lending
E Commerce
Planning
Call Center
Networking
Desktop Support
Support
Operations
Microsoft Office
Diagnostic Imaging
Business Process
Stability
Procurement
Mergers and Acquisitions
Software Planning
Hardware
Gerry Sosa Summary
Gerry Sosa, based in Chicago, IL, US, is currently a Technology Operations Director at PartsTrader LLC. Gerry Sosa brings experience from previous roles at PartsTrader LLC, Bank of America and LaSalle Bank. Gerry Sosa holds a 2001 - 2003 Program Certificate in Graduate School of Retail Bank Management @ Consumer Bankers Association. With a robust skill set that includes Management, Customer Satisfaction, Operations Management, Banking, Call Centers and more. Gerry Sosa has 2 emails on RocketReach.
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