Gerry MacKenzie Email
Support Desk Analyst @ Fountain Tire
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Gerry MacKenzie Location
- Ottawa, ON, CA
Gerry MacKenzie Work
- Support Desk Analyst @ (July 2023 - Present)
- Customer Success Program Manager @ (February 2014 - February 2023)
- Customer Quality Manager @ (January 2008 - February 2014)
- Service Account Manager - Canadian Federal Accounts @ (December 2005 - January 2008)
- Service Advisor - Partner Management @ (August 2003 - October 2005)
- Service Manager @ (December 2000 - July 2003)
- Technical Service Rep and Client Service Manager and Service Delivery Manager @ (September 1992 - October 2000)
- Computer Operator and Lead shift operator and Storage Administrator and Technical Analyst @ Michelin Tires (March 1987 - June 1992)
Gerry MacKenzie Education
- Cape Breton University
Gerry MacKenzie Skills
- Client Presentation
- Service Levels
- Service Delivery Management
- Project Coordination
- Escalations Management
- Delivery Management
- Conflict Management
- Customer Service
- Client Services
- Organization Skills
- Customer Experience
- Resolving Issues
- Personal Drive
- Communication
- Account Servicing
- Business Reviews
- Business Relationship Management
- Customer Service Management
- Relationship Building
- Customer Retention
- Account Management
- Cross-functional Team Leadership
- Customer Engagement
- Customer Success
- Business Relationship Building
- Strategic Communications
- Customer Satisfaction
- Team Leadership
- Customer Relationship Management (CRM)
- Business Process Improvement
- Partner Relationship Management
- Process Improvement
- Service Delivery
- Quality Management
- Contract Management
- Meeting Planning
- Vendor Management
- Program Management
- Computer Hardware
- Telecommunications
- Managed Services
- Troubleshooting
- Professional Services
- Project Management
- Product Management
- Cloud Computing
- Microsoft Teams
- Satellite Communications (SATCOM)
- Satellite Networking
- 5G
Gerry MacKenzie Summary
- Gerry MacKenzie, based in Ottawa, ON, CA, is currently a Support Desk Analyst at Fountain Tire. Gerry MacKenzie brings experience from previous roles at Dell, Dell Technologies and Mitel Networks. Gerry MacKenzie holds a Cape Breton University. With a robust skill set that includes Client Presentation, Service Levels, Service Delivery Management, Project Coordination, Escalations Management and more. Gerry MacKenzie has 1 emails on RocketReach.
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