Gerry Dupuis Email & Phone Number
One Team, for Value Engineering and Technical Success @ Coveo
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Gerry Dupuis Location
- Montreal, QC, CA
Gerry Dupuis Work
- One Team, for Value Engineering and Technical Success @ (July 2024 - Present)
- Strategic Advisor: Bridging the Gap Between Legacy CX Operations and AI-Powered Innovation @ Self-employed (October 2023 - Present)
- Director, Enterprise Contact Center Practice @ (November 2001 - September 2023)
- President @ Association Baseball St. Leonard (December 2007 - January 2021)
- Director, Contact Center Consulting and Professional Services @ Aastra (January 2000 - January 2002)
- Director, Contact Center Strategy @ (January 1999 - January 2000)
- Manager, Customer Service Innovation @ (January 1992 - January 1999)
Gerry Dupuis Education
- Purdue University
Certification
1994-1994 - McGill University
Management Information Systems
1988-1992 - Dawson College
DEC
1984-1987 - Vincent Massey collegiate 1980-1984
Gerry Dupuis Skills
- Strategic Consulting
- Contact Centers
- Unified Communications
- IVR
- Workforce Management
- CTI
- Performance Management
- Project Management
- Product Management
- Avaya
- Cisco Technologies
- Genesys
- VoIP
- Call Centers
- Enterprise Software
- Telecommunications
- Integration
- Telephony
- Avaya Technologies
- Professional Services
- Managed Services
- AI Powered Search
- Avaya Products
- Cloud Computing
- Consulting
- Contact Center Consulting
- Contact Center Design
- Contact Center Management
- Contact Center Optimization
- Contact Center Strategy
- Contact Center Transformation
- Contact Center as a Service (CCaaS)
- Customer Experience Management
- Customer Success
- Engagement Management
- Gen AI - Cognigy AI, CCAI, LEX, Microsoft/Nuance DCCP
- Generative AI
- Management
- Omnichannel
- People Management
- Program Management
- Voice over IP (VoIP)
- Working with System Integrators
- XCaaS
- Leadership
- Supervisor
- Insurance
- Sales
- Healthcare
- Strategy
- New Opportunities
- Microsoft Excel
- Voice Over Ip Voip
- Voice Over Ip
Gerry Dupuis Summary
- Gerry Dupuis, based in Montreal, QC, CA, is currently a One Team, for Value Engineering and Technical Success at Coveo. Gerry Dupuis brings experience from previous roles at Self-employed, SOFTEL Communications Inc., Association Baseball St. Leonard and Aastra. Gerry Dupuis holds a 1994 - 1994 Certification @ Purdue University. With a robust skill set that includes Strategic Consulting, Contact Centers, Unified Communications, IVR, Workforce Management and more. Gerry Dupuis has 1 emails and 1 mobile phone numbers on RocketReach.
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