Gerardo Rocha Email
Incident Management Global Process Owner and ITSM Product Owner @ PepsiCo
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Gerardo Rocha Location
- Mexico City, CDMX, MX
Gerardo Rocha Work
- 2025 -now Incident Management Global Process Owner and ITSM Product Owner @
- 2023 -2025 Release Management Global Process Owner @
- 2021 -2023 Incident and Availability Mgmt Global Process Lead (Sr. Supervisor) @
- 2017 -2021 Regional IT End User Support (Supervisor) @
- 2015 -2017 Service Desk Supervisor @
- 2014 -2015 Service Desk Team Leader ( Rockwell Automation and Hubbell Inc.) @
- 2012 -2014 Service Desk Analyst and Technical Evaluator @
- 2010 -2012 Service Desk Associate @
- 2010 -2010 Operations Supervisor @
- 2008 -2010 Customer Service Representative (CSR) and Escalation Desk Analyst @
- 2008 -2008 English Language Teacher @
- 2006 -2007 Human Resources Intern @
Gerardo Rocha Education
- Universidad Nacional Autónoma de México
Licenciado (Administración)
2003-2008
Gerardo Rocha Skills
- ITIL
- Service Desk
- Service Delivery
- Service-Level Agreements (SLA)
- Troubleshooting
- Negotiation
- Team Leadership
- Incident Management
- Problem Management
- Major Incident Management
- IT Service Management
- Business Analysis
- Strategic Planning
- Windows 7
- Technical Support
- Active Directory
- Windows XP
- Management
- BMC Remedy
- Help Desk Support
- Customer Service
- Windows
- Dell Computers
- XP
- Call Centers
- Desktop Support Management
- Microsoft Office 2010
- Training
- Call Center
- Microsoft Office
- Laptops
- Microsoft Excel
- Service Level Agreements Sla
- Service Level Agreements
Gerardo Rocha Summary
- Gerardo Rocha, based in Mexico City, CDMX, MX, is currently a Incident Management Global Process Owner and ITSM Product Owner at PepsiCo. Gerardo Rocha brings experience from previous roles at PepsiCo, Hasbro and DHL Supply Chain. Gerardo Rocha holds a 2003 - 2008 Licenciado in Administración @ Universidad Nacional Autónoma de México. With a robust skill set that includes ITIL, Service Desk, Service Delivery, Service-Level Agreements (SLA), Troubleshooting and more. Gerardo Rocha has 1 emails on RocketReach.
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Top PepsiCo Employees
Michael del Pozzo
President, PepsiCo Beverages U.S.
Harrison, NY, US
M. Ansari
CFO, PepsiCo North America
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Raj Bala
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Christy Jacoby
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Bruno Boucquillon
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Janelle Li
CFO, Global Functions
Chicago, IL, US
Catherine Scupham
Chief Marketing Officer - PepsiCo Foods Canada
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Indra Nooyi
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Board Member
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Erick Scheel
President, Pepsico Latin Amercia Beverages
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Andrew Bonnesen
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Anne Fink
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