Gerardo Rocha Email
Incident Management Global Process Owner and ITSM Product Owner @ PepsiCo
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Gerardo Rocha Location
- Mexico City, CDMX, MX
Gerardo Rocha Work
- Incident Management Global Process Owner and ITSM Product Owner @ (January 2025 - Present)
- Release Management Global Process Owner @ (December 2023 - January 2025)
- Incident and Availability Mgmt Global Process Lead (Sr. Supervisor) @ (February 2021 - December 2023)
- Regional IT End User Support (Supervisor) @ (April 2017 - February 2021)
- Service Desk Supervisor @ (September 2015 - April 2017)
- Service Desk Team Leader ( Rockwell Automation and Hubbell Inc.) @ (August 2014 - September 2015)
- Service Desk Analyst and Technical Evaluator @ (December 2012 - August 2014)
- Service Desk Associate @ (October 2010 - December 2012)
- Operations Supervisor @ (April 2010 - October 2010)
- Customer Service Representative (CSR) and Escalation Desk Analyst @ (September 2008 - April 2010)
- English Language Teacher @ (July 2008 - September 2008)
- Human Resources Intern @ (October 2006 - May 2007)
Gerardo Rocha Education
- Universidad Nacional Autónoma de México
Licenciado (Administración)
2003-2008
Gerardo Rocha Skills
- ITIL
- Service Desk
- Service Delivery
- Service-Level Agreements (SLA)
- Troubleshooting
- Negotiation
- Team Leadership
- Incident Management
- Problem Management
- Major Incident Management
- IT Service Management
- Business Analysis
- Strategic Planning
- Windows 7
- Technical Support
- Active Directory
- Windows XP
- Management
- BMC Remedy
- Help Desk Support
- Customer Service
- Windows
- Dell Computers
- XP
- Call Centers
- Desktop Support Management
- Microsoft Office 2010
- Training
- Call Center
- Microsoft Office
- Laptops
- Microsoft Excel
- Service Level Agreements Sla
- Service Level Agreements
Gerardo Rocha Summary
- Gerardo Rocha, based in Mexico City, CDMX, MX, is currently a Incident Management Global Process Owner and ITSM Product Owner at PepsiCo. Gerardo Rocha brings experience from previous roles at PepsiCo, Hasbro and DHL Supply Chain. Gerardo Rocha holds a 2003 - 2008 Licenciado in Administración @ Universidad Nacional Autónoma de México. With a robust skill set that includes ITIL, Service Desk, Service Delivery, Service-Level Agreements (SLA), Troubleshooting and more. Gerardo Rocha has 1 emails on RocketReach.
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Top PepsiCo Employees
Michael del Pozzo
President, PepsiCo Beverages U.S.
Harrison, NY, US
M. Ansari
CFO, PepsiCo North America
Harrison, NY, US
Raj Bala
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Texas, United States
Christy Jacoby
Chief Financial Officer
Dallas, TX, US
Peter Waller
Chief Marketing Officer, KFC USA
Laguna Hills, CA, US
Bruno Boucquillon
CFO PepsiCo International
New York, NY, US
Janelle Li
CFO, Global Functions
Chicago, IL, US
Catherine Scupham
Chief Marketing Officer - PepsiCo Foods Canada
Chicago, IL, US
Aliza Leferink
Chief Marketing Officer Sodastream North America
New York, NY, US
Scott Meyer
CFO and Sr Director - Foodservice
Dallas, TX, US
Erick Scheel
President, Pepsico Latin Amercia Beverages
Miami, FL, US
Andrew Bonnesen
CEO Chief of Staff - PepsiCo North America
New York, NY, US
Anne Fink
President, Global Foodservice
Harrison, NY, US
Michael Rubino
CFO, Pepsi Lipton North America
New York, NY, US
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