2022 -2023 Director of Governance @ Gracenote Content Solutions
2017 -2022 Sales and Operations Senior Consultant @ UnitedHealthcare
2014 -2017 Senior Consultant @ Dey's End Consulting
2009 -2014 Operations Manager, Center of Excellence Contact Center @
2006 -2009 Vendor Manager @
Gerald Poole Education
Augsburg University
Bachelor's degree
1995-1998
Gerald Poole Skills
Leadership
Customer Experience
Customer Relationship Management Crm
Team Building
Consulting
Salesforce.com
Cross Functional Team
Call Center
Account Management
Sales
Customer Retention
Sales Operations
Customer Satisfaction
Telecommunications
Vendor Management
Team Leadership
Process Improvement
Finance
Strategic Planning
Strategy
Business Process Analysis
Microsoft Office
Operations Management
Contact Centers
Employee Relations
Supervisory Skills
Leadership Development
Cross Functional Team Leadership
Training
Change Management
Time Management
Customer Service
Business Process Improvement
Management
Project Management
Coaching
Call Centers
Recruiting
Media Production
Performance Management
Access
Customer Relationship Management
Gerald Poole Summary
Gerald Poole, based in Minneapolis, MN, US, is currently a Certified Personal Trainer, Group Fitness Instructor, Certified Nutrition Coach at Life Time Inc.. Gerald Poole brings experience from previous roles at U.S. Bank, Gracenote Content Solutions, UnitedHealthcare and Dey's End Consulting. Gerald Poole holds a 1995 - 1998 Bachelor's degree @ Augsburg University. With a robust skill set that includes Leadership, Customer Experience, Customer Relationship Management Crm, Team Building, Consulting and more. Gerald Poole has 2 emails and 4 mobile phone numbers on RocketReach.
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