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Gerald Erickson Location
Georgetown, TX, US
Gerald Erickson Work
Service Delivery Manager @ (July 2015 - Present)
Manager, IT (Incident Commander Manager) @ (April 2015 - July 2015)
Manager - Major Incident Management @ (July 2006 - March 2015)
Root Cause Analysis Manager @ (May 2002 - July 2006)
Root Cause Analysis Manager @ (April 1999 - May 2002)
Team Leader - Global Production Control @ (December 1996 - April 1999)
Production Control Analyst @ (April 1994 - December 1996)
Unix System Programmer @ (January 1994 - April 1994)
Production Control Analyst @ (April 1991 - January 1994)
Operations Supervisor @ Pima Savings and Loan (December 1988 - April 1991)
Computer Operator @ Pima Savings and Loan (May 1987 - December 1988)
Computer Operator @ Valley National Bank (December 1982 - May 1987)
Gerald Erickson Education
Pima Community College
A (General Studies)
1984-1985
University of Arizona
(Computer Science)
1980-1983
Gerald Erickson Skills
ITIL
IT Service Management
Service Delivery
Incident Management
Vendor Management
IT Strategy
IT Management
SDLC
Management
Process Improvement
IT Operations
PMP
Disaster Recovery
Change Management
Enterprise Architecture
Project Portfolio Management
Data Center
Outsourcing
Team Leadership
Call Centers
Unix
Service Management
Active Directory
Business Process Improvement
SLA
Resource Management
Problem Management
Global Delivery
Mainframe
IBM Mainframe
Lotus Notes
Service-Level Agreements (SLA)
Project Management
Software Development Life Cycle (SDLC)
Root Cause Analysis
Troubleshooting
Microsoft Office
Financial Analysis
Global Services
Software Development Life Cycle Sdlc
Service Level Agreements Sla
Service Level Agreements
Software Development Life Cycle
Gerald Erickson Summary
Gerald Erickson, based in Georgetown, TX, US, is currently a Service Delivery Manager at American Express. Gerald Erickson brings experience from previous roles at Symantec, IBM and American Express. Gerald Erickson holds a 1984 - 1985 A in General Studies @ Pima Community College. With a robust skill set that includes ITIL, IT Service Management, Service Delivery, Incident Management, Vendor Management and more. Gerald Erickson has 2 emails and 2 mobile phone numbers on RocketReach.
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