Gerald Erickson Location
- Georgetown, TX, US
Gerald Erickson Work
- 2015 -now Service Delivery Manager @
- 2015 -2015 Manager, IT (Incident Commander Manager) @
- 2006 -2015 Manager - Major Incident Management @
- 2002 -2006 Root Cause Analysis Manager @
- 1999 -2002 Root Cause Analysis Manager @
- 1996 -1999 Team Leader - Global Production Control @
- 1994 -1996 Production Control Analyst @
- 1994 -1994 Unix System Programmer @
- 1991 -1994 Production Control Analyst @
- 1988 -1991 Operations Supervisor @ Pima Savings and Loan
- 1987 -1988 Computer Operator @ Pima Savings and Loan
- 1982 -1987 Computer Operator @ Valley National Bank
Gerald Erickson Education
- Pima Community College
A (General Studies)
1984-1985 - University of Arizona
(Computer Science)
1980-1983
Gerald Erickson Skills
- ITIL
- IT Service Management
- Service Delivery
- Incident Management
- Vendor Management
- IT Strategy
- IT Management
- SDLC
- Management
- Process Improvement
- IT Operations
- PMP
- Disaster Recovery
- Change Management
- Enterprise Architecture
- Project Portfolio Management
- Data Center
- Outsourcing
- Team Leadership
- Call Centers
- Unix
- Service Management
- Active Directory
- Business Process Improvement
- SLA
- Resource Management
- Problem Management
- Global Delivery
- Mainframe
- IBM Mainframe
- Lotus Notes
- Service-Level Agreements (SLA)
- Project Management
- Software Development Life Cycle (SDLC)
- Root Cause Analysis
- Troubleshooting
- Microsoft Office
- Financial Analysis
- Global Services
- Software Development Life Cycle Sdlc
- Service Level Agreements Sla
- Service Level Agreements
- Software Development Life Cycle
Gerald Erickson Summary
- Gerald Erickson, based in Georgetown, TX, US, is currently a Service Delivery Manager at American Express. Gerald Erickson brings experience from previous roles at Symantec, IBM and American Express. Gerald Erickson holds a 1984 - 1985 A in General Studies @ Pima Community College. With a robust skill set that includes ITIL, IT Service Management, Service Delivery, Incident Management, Vendor Management and more. Gerald Erickson has 2 emails and 1 mobile phone numbers on RocketReach.
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