Gerald Crawford Email & Phone Number
Tier 2 Connectivity and Device Support Representative @ Compudopt
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Gerald Crawford Location
- United States
Gerald Crawford Work
- Tier 2 Connectivity and Device Support Representative @ (November 2025 - Present)
- Director of Customer Experience @ (May 2023 - April 2025)
- Senior Manager of Platform Support @ (March 2022 - May 2023)
- LMS Support Manager @ (March 2021 - March 2022)
- Services and Support Manager @ (October 2018 - October 2020)
- Founder | Technical Support Manager @ Tri-County Technical Support Association (NFP) (January 2014 - April 2020)
- Software Support Manager @ Boundless GEO (February 2018 - August 2018)
- IT Implementation Consultant @ Rapid Learning Deployment (February 2015 - April 2017)
- Senior Technical Support Engineer @ (July 2010 - July 2014)
- Technical Support Specialist @ (June 2008 - July 2010)
- Technical Support Specialist @ (June 2006 - June 2008)
- Technical Support Manager @ API Digital (April 2004 - February 2006)
- Support Analyst @ (November 2001 - April 2004)
- Lead Technical Support Analyst @ (January 1996 - August 2001)
- Fire Controlman @ (September 1989 - September 1995)
Gerald Crawford Education
- University of Phoenix
Bachelor of Science (Business Administration and Management, General)
2008-2012
Gerald Crawford Skills
- Intercom
- Workforce Planning
- Business Process Improvement
- Organizational Development
- Management
- Troubleshooting
- Customer Experience
- Technical Support
- Cloud Computing
- DNS
- Integration
- Security
- TCP/IP
- WAN
- Call Centers
- Testing
- Project Management
- Strategy
- Customer Satisfaction
- Service-Level Agreements (SLA)
- Enterprise Software
- Windows Server
- Servers
- Microsoft SQL Server
- Operating Systems
- XP
- SaaS
- VMware
- HTML
- IIS
- Windows
- Active Directory
- SQL
- Learning Management Systems
- Salesforce.com
- Microsoft Office
- Customer Service
- Customer Support
- Leadership
- Team Building
- Team Management
- Training
- Process Improvement
- Hardware
- Networking
- Help Desk Support
- Performance Metrics
- Metric Development
- Call Center Development
- Help Desk Implementation
- Zendesk
- Net Promoter Score
- Team Leadership
- Acquisition Integration
- Analytical Skills
- Analytics
- Attention to Detail
- Automation
- B2C
- B2C e-commerce
- Broadcast Television
- Budgeting & Forecasting
- Business Administration
- Business Reviews
- Business-to-Business (B2B)
- Change Management
- Communication
- Computer Hardware Troubleshooting
- Continuous Improvement
- Cross-functional Alignment
- Cross-functional Partnerships
- Customer Acquisition
- Customer Escalation Management
- Data Analysis
- Director level
- Docebo
- Docebo Administration
- Functional Support
- Hiring
- Implementation Experience
- Interviewing
- Key Metrics
- Nonprofit Organizations
- Operational Efficiency
- Optimising
- Organization Skills
- Powershell
- Proactive Monitoring
- Root Cause Analysis
- Strategic Planning
- SumTotal
- Support Management
- Support Services Management
- Teamwork
- Thought Leadership
- Workforce Analytics
- Workforce Development
- Long Term Customer Relationships
- Roll Outs
- FreeBSD
- Data Backup
- Metrics
- BSD
- Responsibility
- Information Technology
- End Users
- SCI Clearance
- Scheduling
- Icmp
- Network Communications
- Microsoft Exchange
- Oversight
- Customer Oriented
- Wired
- Archer
- IT Service Management
- Connectivity
- Technical Support Engineer
- Wireless Networking
- Supervision
- Operations
- Intergraph
- Turning Around
- Software Implementation
- Accounting
- A+ Certified
- Phoenix
- Web Servers
- Wireless
- Fire Safety
- CompTIA A+ Certification
- SMTP
- Maintenance and Repair
- Electronics
- Reporting
- System
- Configurations
- Major Accounts
- Linux
- APIs
- OS X
- Active
- Websites
- Conceptual Modeling
- Paths
- Metric
- Training Programs
- Broadband
- IT Operations
- Call Center
- Defects
- Sop
- Sales
- Forms
- Temporary Placement
- Software
- Platforms
- Subject Matter Expert
- Network Infrastructure
- Internal Audit
- Business Services
- Hosting
- Desktop Computers
- Resellers
- Call Center Administration
- Ubuntu
- Restore
- Support
- DOS
- E 911
- Instrumental
- Radar
- Applications
Gerald Crawford Summary
- Gerald Crawford, based in United States, is currently a Tier 2 Connectivity and Device Support Representative at Compudopt. Gerald Crawford brings experience from previous roles at ACI Learning and DBi (Digital Broadcast, Inc.). Gerald Crawford holds a 2008 - 2012 Bachelor of Science in Business Administration and Management, General @ University of Phoenix. With a robust skill set that includes Intercom, Workforce Planning, Business Process Improvement, Organizational Development, Management and more. Gerald Crawford has 2 emails and 3 mobile phone numbers on RocketReach.
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