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Gerald Crawford Location
United States
Gerald Crawford Work
2025 -now Tier 2 Connectivity and Device Support Representative @
2023 -2025 Director of Customer Experience @
2022 -2023 Senior Manager of Platform Support @
2021 -2022 LMS Support Manager @
2018 -2020 Services and Support Manager @
2014 -2020 Founder | Technical Support Manager @ Tri-County Technical Support Association (NFP)
2018 -2018 Software Support Manager @ Boundless GEO
2015 -2017 IT Implementation Consultant @
2010 -2014 Senior Technical Support Engineer @
2008 -2010 Technical Support Specialist @
2006 -2008 Technical Support Specialist @
2004 -2006 Technical Support Manager @ API Digital
2001 -2004 Support Analyst @
1996 -2001 Lead Technical Support Analyst @
1989 -1995 Fire Controlman @
Gerald Crawford Education
University of Phoenix
Bachelor of Science (Business Administration and Management, General)
2008-2012
Gerald Crawford Skills
Intercom
Workforce Planning
Business Process Improvement
Organizational Development
Management
Troubleshooting
Customer Experience
Technical Support
Cloud Computing
DNS
Integration
Security
TCP/IP
WAN
Call Centers
Testing
Project Management
Strategy
Customer Satisfaction
Service-Level Agreements (SLA)
Enterprise Software
Windows Server
Servers
Microsoft SQL Server
Operating Systems
XP
SaaS
VMware
HTML
IIS
Windows
Active Directory
SQL
Learning Management Systems
Salesforce.com
Microsoft Office
Customer Service
Customer Support
Leadership
Team Building
Team Management
Training
Process Improvement
Hardware
Networking
Help Desk Support
Performance Metrics
Metric Development
Call Center Development
Help Desk Implementation
Zendesk
Net Promoter Score
Team Leadership
Long Term Customer Relationships
Roll Outs
FreeBSD
Data Backup
Metrics
BSD
Responsibility
Information Technology
End Users
SCI Clearance
Communication
Scheduling
Icmp
Network Communications
Microsoft Exchange
Oversight
Customer Oriented
SumTotal
Wired
Business Administration
Archer
IT Service Management
Connectivity
Technical Support Engineer
Wireless Networking
Supervision
Operations
Intergraph
Turning Around
Software Implementation
Accounting
A+ Certified
Phoenix
Web Servers
Wireless
Fire Safety
CompTIA A+ Certification
SMTP
Maintenance and Repair
Electronics
Reporting
System
Configurations
Major Accounts
Linux
APIs
OS X
Active
Websites
Conceptual Modeling
Paths
Metric
Training Programs
Broadband
IT Operations
Call Center
Defects
Strategic Planning
Sop
Sales
Forms
Temporary Placement
Software
Platforms
Subject Matter Expert
Network Infrastructure
Internal Audit
Business Services
Hosting
Desktop Computers
Resellers
Email
Call Center Administration
Ubuntu
Restore
Support
DOS
E 911
Instrumental
Radar
Applications
Gerald Crawford Summary
Gerald Crawford, based in United States, is currently a Tier 2 Connectivity and Device Support Representative at Compudopt. Gerald Crawford brings experience from previous roles at ACI Learning and DBi (Digital Broadcast, Inc.). Gerald Crawford holds a 2008 - 2012 Bachelor of Science in Business Administration and Management, General @ University of Phoenix. With a robust skill set that includes Intercom, Workforce Planning, Business Process Improvement, Organizational Development, Management and more. Gerald Crawford has 2 emails and 3 mobile phone numbers on RocketReach.
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