Senior Robotic Process Automation Technical Analyst at Cox Communications @ (February 2019 - November 2022)
Senior Robotic Process Automation Technical Analyst @ (February 2019 - November 2022)
IT Robotics Process Automation Technical Analyst IV @ (March 2018 - October 2021)
Senior ITSM Technical Analyst @ (January 2017 - February 2017)
Sr. Business Analyst Business Intelligence @ (November 2002 - April 2007)
Gerald Coons Education
University of Phoenix
Master's degree (MIS)
2003-2005
University of Phoenix
Bachelor's degree (MIS)
1998-2002
Gerald Coons Skills
IT Service Management
IT Strategy
Requirements Analysis
Agile & Waterfall Methodologies
Agile Methodologies
ITIL Certified
Information Technology
Call Center
Active Directory
Technical Support
Process Improvement
Integration
Disaster Recovery
BMC Remedy
Microsoft SQL Server
SQL
Windows Server
Data Warehousing
Program Management
IT Management
PMP
Cisco Technologies
Business Analysis
Project Management
Business Intelligence
Requirements Gathering
Visio
Diversity & Inclusion
Personal Branding
Development
Communications
C++
Application Development
Gerald Coons Summary
Gerald Coons, based in Phoenix, AZ, US, is currently a Technical Analysis Manager at Spectrum. Gerald Coons brings experience from previous roles at Cox Communications. Gerald Coons holds a 2003 - 2005 Master's degree in MIS @ University of Phoenix. With a robust skill set that includes IT Service Management, IT Strategy, Requirements Analysis, Agile & Waterfall Methodologies, Agile Methodologies and more. Gerald Coons has 2 emails and 2 mobile phone numbers on RocketReach.
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