Service Delivery Manager @ (November 2012 - November 2013)
Contact Centre Manager @ (March 2009 - November 2012)
Call Centre Manager @ (January 2003 - January 2009)
Georgina Smith Education
Universität Trier
LLM (German Civil Law)
2001-2002
Cardiff University / Prifysgol Caerdydd
LLB (Law with German)
1998-2002
Sudbury Upper School 1994-1998
Georgina Smith Skills
Call Center
Program Management
Therapists
Customer Satisfaction
Telecommunications
Business Process Improvement
Adolescents
Budgets
Call Centers
Hospitals
Management
Performance Management
Healthcare
Nursing
ITIL
Organizational Development
Change Management
Training Delivery
Business Strategy
Customer Experience
Account Management
Contact Centers
Treatment
Clinical Research
Sales
Leadership
CBT
Agents
Customer Retention
Stakeholder Management
Employee Engagement
Forecasting
Project Planning
Outsourcing
CRM
Project Delivery
Project Management
Culture Change
Negotiation
Operations
Business Transformation
Mental Health
Workforce Management
PRINCE2
Service Improvement
Service Delivery
Recruiting
BLS
Strategy
Team Leadership
Business Planning
Operations Management
Strategic Planning
Leadership Development
ACLS
Customer Service
NHS
Performance Improvement
Motivational Interviewing
Coaching
Public Sector
Team Building
Training
Healthcare Management
Business Analysis
Process Improvement
Team Management
Georgina Smith Summary
Georgina Smith, based in Ely, GB, is currently a Head of Operations and Transformation at Abacai. Georgina Smith brings experience from previous roles at Abacai, GLS Consulting Services Ltd and Sunrise Communications AG. Georgina Smith holds a 2001 - 2002 LLM in German Civil Law @ Universität Trier. With a robust skill set that includes Call Center, Program Management, Therapists, Customer Satisfaction, Telecommunications and more. Georgina Smith has 1 emails on RocketReach.
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