General Mitchell Intl Competitors

Microsoft MSP | Gudens

The Wayne County Airport Authority was established in 2002 by the Michigan State Legislature as an independent agency responsible for the operation of Detroit Metropolitan Wayne County Airport (DTW) and Willow Run Airport (YIP). Having welcomed more than 34 million passengers in 2018, Detroit Metro Airport (DTW) is Michigan’s busiest airport and one of the world’s leading air transportation hubs. DTW offers more than 1000 daily flights with 13 airlines to and from 120+ destinations on three continents. With two state-of-the-art passenger terminals, six jet runways, and an onsite AAA Four-Diamond Westin hotel, DTW is among the world’s most efficient, customer friendly and operationally capable airports in North America. In 2020, DTW earned Airports Council International’s (ACI) Airport Service Quality (ASQ) Award for Best Airport by Size and Region (25 to 40 million passengers per year in North America). Willow Run Airport, which once housed the world's busiest aircraft bomber plant to produce the B-24 Liberator for World War II, today remains an important part of the Southeast Michigan air transportation infrastructure as a reliever to DTW serving air cargo, general and corporate aviation. The Airport Authority is entirely self-sustaining and does not receive any tax dollars to support airport operations.

The mission of the Chicago Department of Aviation (CDA) is to enhance the economy and connectivity of Chicago through the accountable administration of O’Hare and Midway airports. The CDA is continually committed to fostering economic growth and ensuring that its airports are safe, sustainable, accessible, and reflect the city's diverse and unique character. CORE GOALS •Own responsibility for the passenger experience by clearly defining levels of service standards, monitoring and analyzing those standards based on key performance indicators, and taking action to deliver on and continually improve the passenger experience standards at Chicago’s airports. •Inspire the next generation of Chicagoans to pursue a career in the aviation field through new partnerships and a robust community outreach and educational program focused on encouraging young people from across Chicagoland to pursue careers as aviation professionals, while developing a system to track career progression among youths engaged by the department through these efforts. •Be a good neighbor to the communities that surround Chicago’s airports by continually engaging with local leaders and ensuring residents are equipped with information about the airport’s activities, operations, and programs. •Think commercially by optimizing assets on airport property and in the terminal facilities, and monitoring and acting upon passenger delay and discretionary opportunity for expenditure, which grows non-airline revenue and decreases costs for airline partners. •Maintain a customer-first mindset, proactively responding to the needs of passengers, employees, airlines, tenants, and commercial operators by researching trends in aviation and developing methodologies to measure the airports’ performance among customers. •Cultivate a workplace culture that reflects the richness of human diversity, provides equal opportunities for all, and embraces inclusivity as a cornerstone of our success.