Gene L Email & Phone Number
Director IT Applications @ Vistra Corp.
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Gene L Location
- United States
Gene L Work
- 2010 -now Director IT Applications @
- 2018 -2020 Director of Innovation @
- 2010 -2020 Senior Customer Experience Technology Consultant @
- 2001 -2012 Owner @ Braintrust Consulting
- 2007 -2011 Instructor @
- 1989 -2001 CEO @ NTCS, Inc.
Gene L Education
- University of North Texas
Master of Science - MS (Applied Cultural Anthropology)
2003-2006
Gene L Skills
- IVR
- ACD
- Interactive Intelligence ICELIB development (Certified)
- Voice Objects IVR Development
- Interactive Intelligence Handler Development (Certified)
- Interactive Intelligence
- Voxeo
- Microsoft SQL Server
- SQL Report Writing
- C#
- ICELIB
- Call Centers
- Enterprise Software
- Marketing
- Agile Methodologies
- SQL
- Customer Experience
- CRM
- Call Center
- Data Center
- Integration
- Networking
- Telecommunications
- VoIP
- Strategic Planning
- Process Improvement
- Analysis
- Cisco Technologies
- Cross-functional Team Leadership
- Customer Relationship Management (CRM)
- Customer Service
- Customer Experience Design
- Customer Experience Analysis
- Leadership
- Call Center Architecture
- Customer Experience Consulting
- Management
- Call Logging
- Azure Kubernetes Service (AKS)
- Azure DevOps
- Remote Desktop Protocol (RDP)
- ASP.NET Core
- Web Services
- Genesys
Gene L Summary
- Gene L, based in United States, is currently a Director IT Applications at Vistra Corp.. Gene L brings experience from previous roles at Ambit Energy, Braintrust Consulting and University of North Texas. Gene L holds a 2003 - 2006 Master of Science - MS in Applied Cultural Anthropology @ University of North Texas. With a robust skill set that includes IVR, ACD, Interactive Intelligence ICELIB development (Certified), Voice Objects IVR Development, Interactive Intelligence Handler Development (Certified) and more. Gene L has 3 emails and 3 mobile phone numbers on RocketReach.
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